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Re: Grinding back when good clients start to Grind

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Craig Seeman
Re: Grinding back when good clients start to Grind
on Jun 25, 2010 at 6:58:07 pm

[Neil Hurwitz] "What I am saying is that it's better to
work with a client in distress than to blow them up."

That's if you believe the client is in distress. Some clients figure they can get away with it.

I was senior editor at a big facility in which a client was six months behind in payments. They'd usually book half the edit rooms on any given day. It's not that they stopped paying, they just got into the habit of paying six months late. The client threatened to leave every time the facility asked them to catch up. They paid their bills (the ones for six months back as they aged to that point). Since they were paying, the facility accepted those terms.

It turns out they were banking the money in short term CDs to make interest which is why it was always six months behind.

The facility went under. The client simply moved to another facility.

That whale can sink your ship. Business models and business plans have a purpose. They're not philosophy statements. It's what you've decided so you business survives and, hopefully, has the opportunity to grow.

Sure it's hard to get new clients but it's easier to do that then get sunk by the old ones. Removal of a diseased tumor is certainly painful but the alternative may be worse.

If you're a small shop, it may only take a few, out of many clients, to do serious damage to your income and expenses.

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