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SONY PXW X70- artifacts in bottom 3rd- and non-existent tech support!

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Debbie Elbin
SONY PXW X70- artifacts in bottom 3rd- and non-existent tech support!
on Oct 4, 2017 at 4:23:51 pm

After shooting in 1080/60i at 60fps (because of neon lighting overseas), I've found that the lower 1/3 shows green artifacts when downloading to hard drives.
When playing back in camera, the footage looks fine. When playing back through Catalyst Browse the picture plays staccato, without the artifacts.
I have no idea how to save my footage onto a hard drive without seeing those green lower third artifacts and saving 'bad' footage, even though the camera appears to work fine and is still under warranty, and to make my pain even worse, I can't get the tech support folks on Sony's broadcast pro support to return calls! Anyone else have these artifact issues? And has anyone had any luck reaching Sony pro tech support?! (I mean, I know Sony is operating at losses, but if we buy their products shouldn't we get their support?!)


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