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New firmware for converters: disappointed, again

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Jeff Hartman
New firmware for converters: disappointed, again
on Jul 6, 2012 at 3:00:25 pm

This morning I was excited to discover a new software release for the OpenGear converters dated July 4th on BMD's web site. Finally, I thought, they have fixed the captioning problems with the up/down/cross converter card that I sent in last December. (Four of these cards have been sitting on the shelf for better than half a year now because we can't air programming without captions.)

Downloaded the file, uninstalled the old software, installed the new software.

Plugged in the card: the software doesn't recognize it. Rats.

Looked at the manual that's packed with the new software: it's the same August 2009 document, written before the UDC card even existed. Useless.

So... a few questions:

What good is updated software that doesn't work with the product for which it is the linked download?

What good is a three-year-old manual that doesn't even mention the product?

What good is a converter card that can't properly convert all of the video content?

What good is a company that can't make its products work, and won't provide any tangible idea of when problems will be resolved?

Why should I even consider purchasing any more equipment from this company when I have thousands of dollars tied up with non-functional stuff?

Am I a bit annoyed? Most definitely!


-- Jeff


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