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Re: Is my Intensity Pro DOA?

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Joshua Helling
Re: Is my Intensity Pro DOA?
on Dec 14, 2011 at 9:17:57 pm

Well, DOA implies that the card is "Dead on Arrival". But it seems that you had the board up and running in a machine before the OS upgrade.

I don't necessarily think the card is dead, but it sounds as if the firmware is messed up (which would require us to bring it back to flash). When you updated did the system try to update the firmware on the Intensity?

I mean it could have been a horrible coincidence but it sounds as if the firmware flash failed or was canceled. Either way, just give our office a call and we can talk about an RMA.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.


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Current Message Thread:
  • Is my Intensity Pro DOA? by Don Walker on Dec 10, 2011 at 11:59:41 pm
    • Re: Is my Intensity Pro DOA? by Joshua Helling on Dec 14, 2011 at 9:17:57 pm





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