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Re: Intensity Pro in MacPro3,1 problems (black screen)

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Chris Pearse
Re: Intensity Pro in MacPro3,1 problems (black screen)
on May 3, 2011 at 9:24:39 am

Hi Lutfi,

Typically the Xbox 360 will be outputting a 59.94Hz signal in all territories, unless it has specifically been set to 50Hz.

I would suggest making sure that 'Display Discovery' is disabled on the Xbox, otherwise the video format may change automatically when connected by HDMI. Then make sure the Xbox is set to output 720p.

If you then change the capture format in the capture application (Edit -> Preferences -> Project Video Format in Media Express) to 720p59.94, you will most likely get a preview picture.

If you do not, please try the other 720p formats just to be sure. I would also suggest making sure to have the latest graphics card drivers installed. Some drivers might not be sufficient to render the preview.

If all else fails, please do get in contact with your regional support team using our support request form from the product's support page on our website here:

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA

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