General Error over clip
by Ariella Furman on Sep 27, 2010 at 4:36:37 pm
I'm having an issue where I downloaded a clip that plays beautifully in my Quicktime player and also plays in preview. However, when I bring it into my Final Cut Pro 7.0.3 (recently updated in software update), it goes in but when i try to double click it or bring it into a sequence, it all of a sudden says "General Error"
I've tried re-exporting it in Quicktime to a .mov because currently it is a .mp4. Once I got it to a .mov, it again played beautifully in Quicktime but got an error in Final Cut.
I even tried trashing Final Cut's preferences, restarting, doing a system software update, etc. I even tried re-downloading the clip and I just keep getting General Error.
Does anyone know a solution to this problem? thanks!
Re: General Error over clip
by Jerry Hofmann on Sep 27, 2010 at 6:06:23 pm
You need to transcode the clip first to an editable format such as ProRes. Don't change the frame rate nor the frame size and do this in Compressor.
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