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Green/Distorted Frames in Video sent by client

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Tom Wille
Green/Distorted Frames in Video sent by client
on Jul 18, 2013 at 3:28:17 pm

Hello Creative Cow Community!

Problem:

I have received several video files from a client, every .mov file contains several either bright green or distorted single frames spread through each file. This problem occurs in FCP 7, VLC, Quicktime Pro, iMovie, and when the footage is uploaded to YouTube. The audio is not affected whatsoever, just random video frames.

Image of a "distorted single frame":



Background:

Video was captured using a Canon Vixia HSR30 Full HD camera. The footage was stored on the internal camera hard drive and then connected directly to a MacBookPro for transfer. The client insists there are no problems with the footage on her end. The footage also lives on dropbox and there are no problems there either.

Failed Attempts at a Solution:

1. About 10 different compressions using MPEG Streamclip have not worked.
2. A friend's iMac and MacBookPro see the same problem.
3. Downloading the files from Dropbox in every way possible see the same problem.

Feel free to ask any question that will help in finding an answer!

Thank you.


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Shane Ross
Re: Green/Distorted Frames in Video sent by client
on Jul 18, 2013 at 7:09:50 pm

What did you convert the file to? What codec specifically?

What format does it shoot? If AVCHD, then look at ClipWrap2 from divergentmedia.com. It works great for converting to ProREs.

Shane
Little Frog Post
Read my blog, Little Frog in High Def


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Tom Wille
Re: Green/Distorted Frames in Video sent by client
on Jul 18, 2013 at 9:39:46 pm

Hi Shane,

Seems that camera shoots in AVCHD and I got the footage from that (there was no compressing in between). When I got the footage, I tried prores 422 LT, mp4, h264, DVD files, etc. with no luck. I don't believe that program would make a difference if it seems like the solution doesn't involve converting the footage.


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Shane Ross
Re: Green/Distorted Frames in Video sent by client
on Jul 18, 2013 at 10:54:37 pm

Does that distortion happen BEFORE you convert it? Do you see it when you play it back in the camera?

Shane
Little Frog Post
Read my blog, Little Frog in High Def


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