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FCP playback issues with SANmp

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Jay Trautman
FCP playback issues with SANmp
on Jun 20, 2012 at 10:48:25 pm

I'm running FCP 7.0.3 on three machines linked to SANmp storage. We were on 10.7.2 Lion running SANmp 4.0.0.410, but we've tried upgrading to 10.7.4 and SANmp 4.1.0.326 with no luck.

We're cutting ProRes 422 media, which will work ok for a short period (30-90 minutes) before playback becomes too stuttery to continue cutting. This seems to point to a RAM issue, but the activity monitor reports plenty of available RAM, and the same issue is happening on all three machines, so faulty RAM is unlikely. AJA utility reports 200+ MB/s read and write to SAN drives, though there are intermittent dips. FCP handles our media fine when attached to local storage and not mounted to SANmp drives. Has anyone else experienced this problem with SANmp? Any solutions? Thanks!


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Shane Ross
Re: FCP playback issues with SANmp
on Jun 20, 2012 at 11:16:06 pm

If you had a good solid working system, why on earth are you trying to upgrade? Do you need to install 10.7.4 to solve any issues...or just keen on being on the latest and greatest?

Contact SANmp support to get their take on this?

Shane
Little Frog Post
Read my blog, Little Frog in High Def


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Jay Trautman
Re: FCP playback issues with SANmp
on Jun 20, 2012 at 11:56:52 pm

Thanks, Shane. Maybe I wasn't clear. I did the upgrades to try to solve this problem with no luck. They aren't my systems... I'm just working in these rooms which apparently usually cut on Avid without issues, but I haven't been able to get FCP to play nice.


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Shane Ross
Re: FCP playback issues with SANmp
on Jun 21, 2012 at 12:13:03 am

Ah. Sorry. Contact SANmp?

Shane
Little Frog Post
Read my blog, Little Frog in High Def


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Caspian Brand
Re: FCP playback issues with SANmp
on Jun 21, 2012 at 4:12:03 pm

Hello Jay,

It would be helpful to know a bit more about your environment so that we can better help you with these issues.

Please open a support ticket with us by sending an email to:

support@studionetworksolutions.com

Thank you,
-Caspian

Product Specialist
Studio Network Solutions


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