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Digital Heaven Counter plug-in is crashing my FCP-7

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Mark Suszko
Digital Heaven Counter plug-in is crashing my FCP-7
on Jan 24, 2012 at 4:41:32 pm

I first got this handy plug-in back when I was still in FCP-6. and I hadn't tried using it in the past year or so, since before we did the final upgrade to FCP-7. Today was the first time I've tried it since the upgrade, and as soon as I click to open it, I get the beachball for ten seconsd and a hard crash. Is this a known issue and what can I do to fix it?


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Neil Patience
Re: Digital Heaven Counter plug-in is crashing my FCP-7
on Jan 24, 2012 at 5:41:46 pm

Sounds like a silly question but have you checked on the Digital Heaven site and looked for an upgrade of the plug-in ?
Current version is 2.2 - whats yours ?
They are pretty good at keeping things up to date so that would be my first port of call.

If not contact DH - they are a helpful lot - I am sure you will get your answer (bear in mind they are on UK time)

best wishes
Neil
http://www.patience.tv


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David Roth Weiss
Re: Digital Heaven Counter plug-in is crashing my FCP-7
on Jan 24, 2012 at 6:08:07 pm

Have you checked the DH website to see if there's a newer version?

Write an email to Martin Baker, he'll help you sort out the problem.

David Roth Weiss
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