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hm100 and fcp issues

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Nick Broad
hm100 and fcp issues
on Mar 12, 2011 at 10:38:31 am

Sorry for the long post, but here's the process that has led me here, in full.

Computer 1:
Macbook
OSX 10.5.8, Intel Core 2 Duo
QuickTime™ Version 7.6.9 (1680.9)
FCP 6.0

Computer 2:
Macbook Pro
OSX 10.6.6, Intel Core i5
Quicktime Player 7, Version 7.6.6 (1709)
Quicktime Player, Version 10.0 (126)
Calibrated{Q} XD Decode

Camera:
JVC hm100e
Creates .mov, Apple XDCAM EX files, 16-bit Integer (Big Endian)

__________________

I bought the macbook pro about a week ago. I installed the same version of FCP (from the same dmg as I have been using on the macbook). It opened, and I edited a .mov h.264 file (from a Canon DSLR) on it.

But the hm100 creates .mov files—in fact, this is why I bought it. "World’s first native support for Apple QuickTime file format (for Final Cut Pro)". Beautiful. And on computer 1 (the older computer, the macbook) it works—drag and drop the files straight into the FCP timeline, no transcoding needed. I assumed that exactly the same version of FCP should handle exactly the same movies in the same way.

But I was wrong. In fact, I couldn't even open the .mov files in quicktime on the new, better, faster computer. I could open other .mov files (like the H.264 linear pcm 16 bit little endian signed integer ones from my Canon DSLR). I could also edit those files in FCP. Just not the .movs from the hm100.

So, I downloaded this codec, and after buying the license, the XDCAM files opened in Quicktime. But STILL FCP doesn't recognize them. It just plays a black screen (it doesn't even offer to change the sequence settings to the file settings when I drop it in the timeline).

All the other software that comes with the hm100 is installed on both computers (log and transfer, file manager).

----------------------

I assume the problem is a codec one. But why should FCP6 on the macbook be able to read XDCAM EX files, but not the same copy of FCP6 on the macbook pro? Or does quicktime player 7 work differently on the new mac? Essentially my problem is this: if I have to buy FCStudio 7 for the new macbook pro, I've spent £2,000 on a computer/software package (and wasted $80 on the calibratedqx software). Now that I'm on the road filming, I don't have the dmg of FCP 6.0 to reinstall FCP.

What do I do? What support service is out there for me to actually talk to and resolve this problem? I'm in Lisbon...

Mac OSx 10.5.8, FCP 6.
http://www.thebuskingproject.com


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Rafael Amador
Re: hm100 and fcp issues
on Mar 12, 2011 at 10:48:48 am

[Nick Broad] "Calibrated{Q} XD Decode"
If I'm not wrong Calibrated is uncompatible with FC on the same computer.
Both EX components conflicts.

What makes me wonder, is why are you able to play the EX stuff on FC 6.0?
FC supports EX only since v.6.0.2.
I guess you have installed Callibrated in both computers.
The old one is not giving you troubles because don't have duplicated the EX component.
Your FC 6.0 don't have it.
IMHO, you should uninstall Calibrated from the Intel.
rafael

http://www.nagavideo.com


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Nick Broad
Re: hm100 and fcp issues
on Mar 12, 2011 at 10:59:16 am

I only installed Calibrated because I was having this issue. And as far as I can tell, I don't have Calibrated installed on the first computer (I've searched for "calibrated", and it doesn't come up). The only thing that Calibrated did when I installed it on the new computer was to make quicktime recognise the XDCAM files. In other words, Quicktime was not able to read the XDCAM files before installing Calibrated, regardless of FCP. Surely that's not supposed to happen...

Other things I have on these computers — perian and Apple QMaster. Can't see how that would affect it.

Mac OSx 10.5.8, FCP 6.
http://www.thebuskingproject.com


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Nick Broad
Re: hm100 and fcp issues
on Mar 12, 2011 at 10:52:19 am

This thread is my issue. But I don't have the option to update FCP. And I'm not in England to reinstall what I already have.

Mac OSx 10.5.8, FCP 6.
http://www.thebuskingproject.com


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Nick Broad
Re: hm100 and fcp issues
on Mar 12, 2011 at 11:14:27 am

This post seems to say that you need to install a later version of FCP to install the extra quicktime components to play.....

oh, FUDGE.

How has this happened?!

I'm sorry for wasting everybody's time. But, although I seem to have FCP 6.0 on the other computer, I have 6.0.6 on the old one. I don't know how this happened (I only have one copy of FCP!)

How did I update FCP on this one to fcp 6.0.6?! It's an academic version...

weird. SORRY AGAIN!

Mac OSx 10.5.8, FCP 6.
http://www.thebuskingproject.com


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Nick Broad
Re: hm100 and fcp issues
on Mar 12, 2011 at 11:23:57 am

Erm,....

Second question — I can't seem to work out how to update my FCP 6.0 to FCP 6.0.6. I just took another look at it, and it isn't the academic version.

But now I can't find updates to 6.0.6 from 6.0. Anyone know the link? :)

Mac OSx 10.5.8, FCP 6.
http://www.thebuskingproject.com


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Rafael Amador
Re: hm100 and fcp issues
on Mar 12, 2011 at 11:22:32 am

So now we find two weird things:
- That you can run EX stuff on FC 6.0: This is impossible without a QT component.
Have a look again on main/library/Quick Time/.
See which third part components you have.

- That you can not run EX stuff on FC 7: Clearly something has gone wrong when you installed.

BTW, the Plugin literature states:
Not meant for or needed on computers with Final Cut Pro/Studio/Server; howe...
rafael

http://www.nagavideo.com


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Rafael Amador
Re: hm100 and fcp issues
on Mar 12, 2011 at 11:25:01 am

Run "Software Update".
rafael

http://www.nagavideo.com


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Nick Broad
Re: hm100 and fcp issues
on Mar 12, 2011 at 11:43:00 am

And if Software update says my computer is up to date?


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Rafael Amador
Re: hm100 and fcp issues
on Mar 12, 2011 at 11:52:58 am

[Nick Broad] "And if Software update says my computer is up to date?"
Then Software Update is drunk.
Run it, don't worry.
Is possible that you need to install more than one package.
rafael

http://www.nagavideo.com


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Nick Broad
Re: hm100 and fcp issues
on Mar 12, 2011 at 12:07:59 pm

Yeah, it's wasted — running it several times hasn't helped :)

Mac OSx 10.5.8, FCP 6.
http://www.thebuskingproject.com


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Nick Broad
Re: hm100 and fcp issues
on Mar 12, 2011 at 12:13:05 pm

I found a possible problem: I've changed country (now living in England, but am on the road for the next ten months, and am currently in Lisbon. The last post on this post seems to think it's a problem.

Mac OSx 10.5.8, FCP 6.
http://www.thebuskingproject.com


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Rafael Amador
Re: hm100 and fcp issues
on Mar 12, 2011 at 12:13:32 pm

What are you getting on Software Update?
Don't expect to find something like "FC 6 Update".
You will find something call "Pro Apps Update" or something like that.
Start by that one.
rafael

http://www.nagavideo.com


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Tom Wolsky
Re: hm100 and fcp issues
on Mar 12, 2011 at 12:25:53 pm

Make sure the application has not been moved or renamed. It must be called Final Cut Pro and be at the top level of the Applications folder.

All the best,

Tom

Class on Demand DVDs "Complete Training for FCP7," "Basic Training for FCS" and "Final Cut Express Made Easy"
Author: "Final Cut Pro 5 Editing Essentials" and "Final Cut Express 4 Editing Workshop"


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Nick Broad
Re: hm100 and fcp issues
on Mar 12, 2011 at 12:31:46 pm

I have a post in moderation because I referenced an evil alternative forum that has both DV and info in the title? Weird.

Anyhoo, here are the words from it:

OP:
Thanks Robert. The link takes me to the same page and the same response once I enter my FCP serial number. It just says that it is invalid.

I have finally sorted the problem by spending 89 dollars on Calibrated{Q} software which loads the XDCAM EX codec into Quicktime.

But it is a pity that a legit serial number should not work on the FCP update download site.

Searching the web produced many more such horror stories including one where one guy downloaded the update only to have a message on his machine that it needs 6.0.5 to update. (he reverted to 6.0.0) like me on this machine.

Maybe somebody from Apple knows why legit serial numbers for FCP (from a box, installed de novo) show up as invalid on their website?

REPLY:
Apple and other software publishers release serial numbers that are country/region specific. It could be that since you purchased your software package in another country than where you are now that during the update process the standard web-based interrogation that goes on in the background that Software Update recognizes you're not in the same country as where the software was purchased and therefore locks you out from updates.

That's the only thing that makes sense for your situation.

Mac OSx 10.5.8, FCP 6.
http://www.thebuskingproject.com


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Rafael Amador
Re: hm100 and fcp issues
on Mar 12, 2011 at 12:50:08 pm

Hi Nick,
If you have a legal registered number, I'm sure that Apple will help you to fix this.
I've heard of few cases here in the COW
.
[Nick Broad] "REPLY:
Apple and other software publishers release serial numbers that are country/region specific. It could be that since you purchased your software package in another country than where you are now that during the update process the standard web-based interrogation that goes on in the background that Software Update recognizes you're not in the same country as where the software was purchased and therefore locks you out from updates."

No really.
At difference with other companies (Adobe, Autodesk,..) happily Apple do not fallows this mean "regional policy".
One month ago I've updated in Spain my FC bought in Thailand.
rafael

http://www.nagavideo.com


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Nick Broad
Re: hm100 and fcp issues
on Mar 12, 2011 at 12:50:23 pm

Ha. Oh the irony.

Thanks, moving it back into the Apps folder worked. So, after a week of not being able to use it, about 10 hours of trying to fix it, and $80, I find out all I had to do was move it into the App folder.

Damn!

Thanks Tom, you just ruined my day with the right answer! :)

Mac OSx 10.5.8, FCP 6.
http://www.thebuskingproject.com


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Nick Broad
Re: hm100 and fcp issues
on Mar 12, 2011 at 12:51:59 pm

Actually, thank you both for the help. And Rafael, I checked out your site - those are some beautiful videos. Nice time lapse!

Mac OSx 10.5.8, FCP 6.
http://www.thebuskingproject.com


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