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Could a Mac geek please decipher this error message?

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Bill Thomas
Could a Mac geek please decipher this error message?
on Sep 5, 2018 at 3:54:40 pm

Hi all,

If anyone knows what this message means, I would greatly appreciate it! I've had these shutdowns a few times in the last month and this code looks Greek to me.

Thanks all!!

Machine info I put at the top of this:

Mac PRO
Mid 2012

Processor 2 x 2.4 GHz 6-Core Intel Xeon
Memory 12 GB 1333 MHz DDR3 ECC
Graphics ATI Radeon HD 5770 1024 MB
Serial Number C07JP03CF4MD
Software OS X 10.8.5 (12F45)





Interval Since Last Panic Report: 36773551 sec
Panics Since Last Report: 14
Anonymous UUID: BEA616DD-B28A-8377-9F74-53BB8BFCDDF3

Wed Sep 5 08:42:09 2018
panic(cpu 10 caller 0xffffff800d8b8945): Kernel trap at 0xffffff7f8eb6b6d3, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff816e43700c, CR3: 0x00000000102c1000, CR4: 0x00000000000206e0
RAX: 0xffffff816e437000, RBX: 0xffffff802b90dd00, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff816eddbdf8, RBP: 0xffffff816eddbe00, RSI: 0xffffff802b90dd00, RDI: 0xffffff816e879a90
R8: 0x0000000000001000, R9: 0x000000000000fc00, R10: 0xffffff802842a780, R11: 0x00000000ffffff80
R12: 0xffffff816e436000, R13: 0x0000000000000000, R14: 0xffffff816e436ff0, R15: 0x000000000000000d
RFL: 0x0000000000010283, RIP: 0xffffff7f8eb6b6d3, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff816e43700c, Error code: 0x0000000000000000, Fault CPU: 0xa

Backtrace (CPU 10), Frame : Return Address
0xffffff816eddba90 : 0xffffff800d81d636
0xffffff816eddbb00 : 0xffffff800d8b8945
0xffffff816eddbcd0 : 0xffffff800d8cebfd
0xffffff816eddbcf0 : 0xffffff7f8eb6b6d3
0xffffff816eddbe00 : 0xffffff7f8eb66ab7
0xffffff816eddbeb0 : 0xffffff7f8eb67048
0xffffff816eddbef0 : 0xffffff800dc50e58
0xffffff816eddbf30 : 0xffffff800dc4f95a
0xffffff816eddbf80 : 0xffffff800dc4fa89
0xffffff816eddbfb0 : 0xffffff800d8b3257
Kernel Extensions in backtrace:
com.CalDigit.driver.CalDigitUSBxHCI(1.3.8a2)[F4AA3EBC-9193-31D6-89AF-D7D1AF1192BF]@0xffffff7f8eb59000->0xffffff7f8eb75fff
dependency: com.apple.iokit.IOUSBFamily(635.4.0)[E67F44F7-A4BD-3CD1-A01B-B37D783CE613]@0xffffff7f8e0e7000
dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff7f8dd7d000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
12F45

Kernel version:
Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8
Kernel slide: 0x000000000d600000
Kernel text base: 0xffffff800d800000
System model name: MacPro5,1 (Mac-F221BEC8)

System uptime in nanoseconds: 8505904820450
last loaded kext at 71599210567: com.apple.filesystems.exfat 1.3 (addr 0xffffff7f8ea20000, size 61440)
last unloaded kext at 162043505035: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f8f5d5000, size 8192)
loaded kexts:
expressvpn.tun 1.0
com.splashtop.driver.SRXFrameBufferConnector 1.6
com.microsoft.driver.MicrosoftMouseUSB 8.2
com.microsoft.driver.MicrosoftMouse 8.2
com.splashtop.driver.SRXDisplayCard 1.6
com.Cycling74.driver.Soundflower 1.6.6
com.logmein.driver.LogMeInSoundDriver 4.1.48f99
com.CalDigit.driver.CalDigitUSBxHCI 1.3.8a2
com.metakine.handsoff.driver 2.1
com.apple.filesystems.exfat 1.3
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.1.7f2
com.apple.driver.AGPM 100.13.12
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHDA 2.4.7fc4
com.apple.driver.AppleUpstreamUserClient 3.5.12
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.kext.AMDFramebuffer 8.1.6
com.apple.driver.AppleMikeyDriver 2.4.7fc4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f4
com.apple.AMDRadeonAccelerator 1.0.8
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleLPC 1.6.3
com.apple.driver.AppleSMBusPCI 1.0.11d1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.5
com.apple.iokit.SCSITaskUserClient 3.5.6
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBHub 635.4.0
com.apple.driver.Intel82574L 2.3.0b5
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.AppleAHCIPort 2.6.6
com.apple.driver.AppleUSBEHCI 621.4.6
com.apple.driver.AppleUSBUHCI 621.4.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleACPIButtons 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.8
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 214.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.4.7fc4
com.apple.iokit.IOAudioFamily 1.9.2fc7
com.apple.kext.OSvKernDSPLib 1.12
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f2
com.apple.iokit.IOAcceleratorFamily 74.15
com.apple.iokit.IOBluetoothFamily 4.1.7f2
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.4.7fc4
com.apple.iokit.IOHDAFamily 2.4.7fc4
com.apple.kext.AMD5000Controller 8.1.6
com.apple.kext.AMDSupport 8.1.6
com.apple.driver.AppleSMC 3.1.5d4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.4.1d13
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.6
com.apple.iokit.IOUSBMassStorageClass 3.5.2
com.apple.iokit.IOUSBHIDDriver 623.4.0
com.apple.driver.AppleUSBMergeNub 621.4.6
com.apple.driver.AppleUSBComposite 621.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCISerialATAPI 2.5.5
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6
com.apple.iokit.IO80211Family 530.5
com.apple.iokit.IOUSBUserClient 630.4.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.5.1
com.apple.iokit.IOUSBFamily 635.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.8
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacPro5,1, BootROM MP51.007F.B03, 12 processors, 6-Core Intel Xeon, 2.4 GHz, 12 GB, SMC 1.39f11
Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB
Memory Module: DIMM 1, 2 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333235553743465238432D48392020
Memory Module: DIMM 2, 2 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333235553743465238432D48392020
Memory Module: DIMM 3, 2 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333235553743465238432D48392020
Memory Module: DIMM 5, 2 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333235553743465238432D48392020
Memory Module: DIMM 6, 2 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333235553743465238432D48392020
Memory Module: DIMM 7, 2 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333235553743465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f2 12718, 3 service, 13 devices, 3 incoming serial ports
Network Service: Ethernet 2, Ethernet, en1
PCI Card: ATI Radeon HD 5770, sppci_displaycontroller, Slot-1
PCI Card: pci1b4b,9123, sppci_ahci, Slot-4@6,0,0
PCI Card: CalDigit USB3 Adapter, Slot-4@7,0,0
PCI Card: pci1b4b,91a4, sppci_ide, Slot-4@6,0,1
Serial ATA Device: HL-DT-ST DVD-RW GH80N
Serial ATA Device: WDC WD1001FALS-41Y6A1, 1 TB
Serial ATA Device: WDC WD20EARS-00MVWB0, 2 TB
Serial ATA Device: ST2000DM001-1CH164, 2 TB
Serial ATA Device: WDC WD20EARX-00ZUDB0, 2 TB
Serial ATA Device: MARVELL VIRTUALL
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd300000 / 2
USB Device: KEYBOARD, 0x2222, 0x0013, 0xfd310000 / 4
USB Device: Microsoft 3-Button Mouse with IntelliEye(TM), 0x045e (Microsoft Corporation), 0x0040, 0xfd320000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3
USB Device: USB3.0 Card Reader, 0x05e3 (Genesys Logic, Inc.), 0x0749, 0x05100000 / 2
FireWire Device: built-in_hub, 800mbit_speed


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John Rofrano
Re: Could a Mac geek please decipher this error message?
on Sep 6, 2018 at 12:17:44 pm

Hi Bill, It looks like you are experiencing Kernel Panics which can be from a number of things but usually it's a bad driver. According to that dump, these are the drivers on your Mac that are NOT from Apple:

expressvpn.tun 1.0
com.splashtop.driver.SRXFrameBufferConnector 1.6
com.microsoft.driver.MicrosoftMouseUSB 8.2
com.microsoft.driver.MicrosoftMouse 8.2
com.splashtop.driver.SRXDisplayCard 1.6
com.Cycling74.driver.Soundflower 1.6.6
com.logmein.driver.LogMeInSoundDriver 4.1.48f99
com.CalDigit.driver.CalDigitUSBxHCI 1.3.8a2
com.metakine.handsoff.driver 2.1

I can see that you are using SplashTop display, a Microsoft Mouse, the Soundflower audio driver, LogMeIn sounds driver, CalDigital USB driver, and Metakine Inc. One Periodic - Hands Off!

From looking at that dump, I'm guessing that it's your CalDigit storage device driver.

Here is the evidence that leads me to this conclusion. The backtrace which shows what code was executing just before the panic lists the CalDigit driver by name.

Kernel Extensions in backtrace:
com.CalDigit.driver.CalDigitUSBxHCI(1.3.8a2)[F4AA3EBC-9193-31D6-89AF-D7D1AF1192BF]@0xffffff7f8eb59000->0xffffff7f8eb75fff
dependency: com.apple.iokit.IOUSBFamily(635.4.0)[E67F44F7-A4BD-3CD1-A01B-B37D783CE613]@0xffffff7f8e0e7000
dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff7f8dd7d000

BSD process name corresponding to current thread: kernel_task

A quick check of the CalDigit web site reveals this knowledge base article (interesting that they are acknowledging that customer are having problems with their drivers and macos 10.13):

How to manually delete software driver that is not working properly in 10.13?
http://www.caldigit.com/kb/index.asp?KBID=219&viewlocale=1

You might also want to check out these articles on dealing with kernel panics in general:

Troubleshooting Mac OS X Kernel Panics

What is a Kernel Panic on Mac and How to Fix it?

Hope this helps, and good luck! (these are often hard to troubleshoot)

~jr

http://www.johnrofrano.com
http://www.vasstsoftware.com



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