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WFT E6A w/C300 MkII - live view issue, and solution

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Grant Peacock
WFT E6A w/C300 MkII - live view issue, and solution
on Nov 21, 2016 at 6:50:04 pm

Just off the phone with Chris at Canon pro tech support, excellent help provided.

Setting up with WFT E6A for the first time with C300 MkII, and I found that the process was easy to implement. The only issue was that one component was missing - Live View. All other operations appeared normal, including remote control of white balance, ISO setting, record stop/start, aperture setting, focus functions.

After trying different browsers, 2 laptops, restarts on camera, I was eventually advised to do a reset on the camera.

Since the C300 MkII doesn't appear to have a dedicated reset button on the camera body, I did a menu reset (with WFT E6A disconnected). Live view functionality was available immediately after reconnecting the WFT transceiver and powering the camera back up. Although neither the tech person on the call nor myself can tell how exactly this fixed the problem, I thought it worthy of sharing. This issue did not exist in their knowledge base and took us 1.5 hours to work through.

Grant.

Grant Peacock
Washington DC
GPI TV LLC

http://www.gpi.tv


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