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Encore can't import QT Reference file as asset

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John Doyle
Encore can't import QT Reference file as asset
on Dec 2, 2008 at 6:50:21 pm

Encore CS3 is refusing to import a QuickTime Reference file as an asset, giving this error message:

"Could not import the file filename.mov. QuickTime and/or the appropriate codec do not appear to be installed."

I have previously imported these same .mov assets with no problem.

I uninstalled & re-installed QuickTime and the entire CS3 Suite. No remedy.

I have a stable XP system. The only major change is that I upgraded Avid XpressPro from 5.7 to 5.8. Could this possibly have broken the QT codecs?

Any suggestions much appreciated.



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