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Kunaki Error

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Beth Stiner
Kunaki Error
on Jul 28, 2008 at 5:54:15 am

I'm a videographer, & my client wants his movie uploaded to Kunaki. However, no copy of the movie will load. I tried loading projects I've created for previous clients (some longer, some shorter than the current one, in an effort to find out where the problem is. Kunaki will load any video I ask of it -- except my current client's video. I made the movie in Adobe Premiere, & created the menu and DVD in Adobe Encore (par norm). The DVD is perfectly functional. I've tried copying & re-burning it. I've tried 4 different burn programs & 3 brands of DVD+R. I've even tried re-making the media, & building the project in Nero, as it seemed the content was the problem. However, nothing I try works. Kunaki will begin to load the disc, reach 23-88%, then the error message will pop up: "Unable to read disc." I can't find a mention of this sort of problem anywhere else. I've tried contacting Kunaki w/o results. The client insists on using Kunaki. Does anyone have a solution to this problem?


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