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New monthly price of 19.-Euro not applied

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Sascha Engel
New monthly price of 19.-Euro not applied
on Apr 29, 2018 at 11:55:20 am

Dear AVID users,

following issue: Our yearly Studio License renewed itself just prior to the announcement at the NAB that the
month price would drop from 58.-Euro to 19.-Euro.
When we wrote AVID, why we still pay 58.-Euro, their answer was, that our contract was renewed before the announcement,
and therefor we still have to pay another full year the old fee of 58.-Euro.

This strikes me as highly unfair, since it puts customers, whose contracts renewed before the NAB 2018, in a bad position of being unable to adjust to the new payment plan in 2018 still.
It's bad way of conducting business and just another incident underlining AVID's bad customer service.


Anybody else had a similar experience, regarding the new prices?



Thanx.


Best,


Sascha

Sascha Engel
KINO KITCHEN Studio
http://www.kinokitchen.co.il
http://www.youtube.com/taikang


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Marianna Montague
Re: New monthly price of 19.-Euro not applied
on Apr 30, 2018 at 1:47:35 pm

Sascha
Not quite sure who took your case or what the scoop was but email me the details and I can try and assist you.
Marianna
marianna.montague@avid.com

Marianna Montague
marianna.montgue@avid.com
813-493-6800


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Sascha Engel
Re: New monthly price of 19.-Euro not applied
on Apr 30, 2018 at 2:49:25 pm

Hi Marianna,

That is nice of you.
What details you need?
Case Number and System ID?
Where should I mail it to?


Best,



Sascha

Sascha Engel
KINO KITCHEN Studio
http://www.kinokitchen.co.il
http://www.youtube.com/taikang


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Michael Phillips
Re: New monthly price of 19.-Euro not applied
on Apr 30, 2018 at 6:02:54 pm

Send info to Marianna - details are in her signature in her post. Send email associated with the account as well as system ID. Marianna is the patron saint of users.

Michael


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Sascha Engel
Re: New monthly price of 19.-Euro not applied
on May 1, 2018 at 7:33:39 am

Done.
Thanx, Michael.



Best,


Sascha

Sascha Engel
KINO KITCHEN Studio
http://www.kinokitchen.co.il
http://www.youtube.com/taikang


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Sascha Engel
Re: New monthly price of 19.-Euro not applied
on May 1, 2018 at 7:39:50 am

Unfortunately, I am getting an Error message on Marianna's mail address.
Where else could I send it to?

@Marianna: Could you clarify your actual working mail address?



Thank you.




Sascha

Sascha Engel
KINO KITCHEN Studio
http://www.kinokitchen.co.il
http://www.youtube.com/taikang


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Job ter Burg
Re: New monthly price of 19.-Euro not applied
on May 1, 2018 at 11:24:10 am

marianna.montague@avid.com


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Sascha Engel
Re: New monthly price of 19.-Euro not applied
on May 1, 2018 at 4:29:11 pm

Marianna, you truly are the Saint of the AVID's!
Thanx a lot for your divine intervention.
Much appreciated!


have an awesome day,

Best,



Sascha

Sascha Engel
KINO KITCHEN Studio
http://www.kinokitchen.co.il
http://www.youtube.com/taikang


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Marianna Montague
Re: New monthly price of 19.-Euro not applied
on May 1, 2018 at 5:28:50 pm

Sascha,

Glad you are happy - just doing what needed to be done.
Happy editing and ping me anytime if you need me. Only an email or post away.

Marianna

p.s. thanks Michael and Job for getting this to me so I could assist. :)

Marianna Montague
marianna.montgue@avid.com
813-493-6800


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