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Subscription Activation Problems

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Scott Davis
Subscription Activation Problems
on Nov 20, 2014 at 10:09:28 pm

I go to launch Avid this evening and I get the error "Failed license renewal..." Nothing has changed. Address, credit card, everything is the same. I go to the Avid website and it tells me there is no subscription and that my system ID is invalid.

What do I do?

Scott Davis
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John Pale
Re: Subscription Activation Problems
on Nov 21, 2014 at 2:40:25 pm

Call Avid. They will help you. You are entitled to support with your purchase. The Cow should not be where you go first.

Or e-mail their customs support guru

marianna_montague@avid.com

They are very responsive to this kind of stuff.


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Chris Harlan
Re: Subscription Activation Problems
on Jan 3, 2015 at 9:23:44 pm

[John Pale] "Call Avid. They will help you. You are entitled to support with your purchase. The Cow should not be where you go first."

Now, now. Who wants to use their one call on a silly installation issue. Besides, I like seeing who else is having my problem, so I think the Cow's a good place to go with this kind of issue.


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