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AVID Subscription has failed.

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Kristin Leys
AVID Subscription has failed.
on Jul 18, 2014 at 10:47:55 am

I've just set up a new system, 6 core Trash Can Pro. And installed the subscription version of Media Composer 8. All goes well. Work starts coming in...

And here we are a month later and the license has failed to update. And Media Composer will stop working in a day or so.

If I attempt to renew the license manually in the application manager I get an error.

"Failed License Renewal: 101 Subscription Renewal Error: Failed to set Expiration Date"

All the appropriate AVID account settings appear correct. And I'm chasing my tail with AVID Support via email.

I was hoping someone may have come across this and have any ideas for fixing the problem.


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dan crouch
Re: AVID Subscription has failed.
on Jul 18, 2014 at 11:22:55 am

I had the same.
I had to call up Avid support and a guy on the phone took over my mac and sorted it out.


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Kristin Leys
Re: AVID Subscription has failed.
on Jul 18, 2014 at 11:34:08 am

Good to know. If the email thing doesn't pan out soon I'll make that call.

Thanks.


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Bill Ravens
Re: AVID Subscription has failed.
on Jul 18, 2014 at 12:04:31 pm

Trash Can Pro? LOL...hey, I like that pseudonym.



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Kristin Leys
Re: AVID Subscription has failed.
on Jul 18, 2014 at 10:41:00 pm

What can I say. Not a fan of the design.

The pseudonym is very old, bit like me. Some handles you just keep using. Even if it does manage to mangle 2 languages at once.


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