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Registration problem – our Avid Media Composer 6.5.2 asked for registration and stopped working

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Hans Östbom
Registration problem – our Avid Media Composer 6.5.2 asked for registration and stopped working
on May 29, 2013 at 10:38:48 am

Hi, we have a urgent problem. Our Avid Media Composer 6.5 has stopped working. We did reinstall it about a week ago (before we used 6.5.0 and now we have 6.5.2) and after one day the Avid asked for some sort of registration but our editor did just hit cancel and now the Avid isn’t working correctly, some clips with effects on them are lagging (something thats never happened before, also the time-line shows short red and yellow streaks), it wont work with the BlackMagic card (showing the picture on our grading monitor) and we cant capture video trough either the BlackMagic card or trough FireWire (Host-1394). In the capture tool the BlackMagic is grayed out and unavailable to chose and the Host-1394 is missing (but only for Video, nor for Audio). Also the Hardware switch (HW/SW) at the time-line window has a red inactivated sign on it and when pressed is says: The hardware could not be acquired.
When I have tried to uninstall the BlackMagic card the HW/SW switch is gone but still there is no Host-1394 for video in the capture tool.

We did purchase Avid 6.5 in December 2012 and has been running it since until last week wen we updated it. We did uninstall the software with the uninstall tool from the old Avid and installed the new one, it worked fine for about a day and then it asked for some sort of registration. When our editor pushed cancel it did quit and thereafter it wont work properly. We are using an upgraded dongle on a Power Mac with OS X 10.8.3, also we have a BlackMagic Intensity Pro card.

What do we do, how do we get our Avid to work?
Would be wonderful to get some help, we are desperate?
Best regards /Hans and Pontus at Östbom Filmbild – Sweden


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Glenn Sakatch
Re: Registration problem – our Avid Media Composer 6.5.2 asked for registration and stopped working
on May 29, 2013 at 1:38:28 pm

First place to start. Full un-install- reinstall of Avid. and make sure your blackmagic drivers are updated.

Sounds like the program had a bit of a crash when the editor said cancel on the registration page, and the fact that the program is still launching is masking the fact that something went wrong.

Glenn


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