FORUMS: list search recent posts

Upgrade Woes

COW Forums : Avid Media Composer

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
Barbara Ballow
Upgrade Woes
on Nov 4, 2012 at 5:10:49 pm

Hi All,
I am returning [thankfully] to AVID after many years in exile on FCP. I had MC5.5 on my computer and had the upgrade to 6.0 which I tried to install today. But of course I didn't read the directions and so installed 6.0 over 5.5 without uninstalling [or de-authorizing] 5.5. So now none of my licensing information is recognized. What are my options?

thank you!

Barbara



Return to posts index

Michael Phillips
Re: Upgrade Woes
on Nov 4, 2012 at 5:21:12 pm

Try installing 5.5 again and see if it still sees your license, if so, deauthorize and do the upgrade again. If not, you may need to contact Avid for them to deauthorize on the server side.

Michael


Return to posts index

Barbara Ballow
Re: Upgrade Woes
on Nov 4, 2012 at 5:30:25 pm

I was finally able to figure this out!

thanks,

b



Return to posts index

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
© 2017 CreativeCOW.net All Rights Reserved
[TOP]