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Where can I got for Avid technical support?

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Caitlin miller
Where can I got for Avid technical support?
on Dec 15, 2011 at 4:34:58 pm

I'm having a lot of technical issues with my current project (see recent post). Avid wants $200 for help with just ONE ISSUE. I can't afford that! Does anyone know of any other places I can call? Maybe a 3rd party company that deals with Avid tech support?


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Matthew Mullen
Re: Where can I got for Avid technical support?
on Dec 15, 2011 at 5:42:03 pm

You're typically going to pay more going through a 3rd party. Your best bet for free support is to post a description of your issues up here.


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Gary Hazen
Re: Where can I got for Avid technical support?
on Dec 15, 2011 at 6:04:05 pm

You'll find plenty of helpful people and guidance on the Avid forums.

http://community.avid.com/forums/


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James Beattie
Re: Where can I got for Avid technical support?
on Dec 20, 2011 at 4:31:16 pm

I work for a reseller, and I am Avid certified. However, I think Avid's deal of $200 per issue is probably the right move. Many times problems go over my head, and I end up escalating them. There is always a new workflow that has big questions.

You can find a local Avid dealer in your area and they typically can help, but getting deep into the software issues of why something is performing the way it is, is best done by Avid frontline. They can write code to fix it.


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