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CS6 And Proanimator Issues

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Mark Santella
CS6 And Proanimator Issues
on May 7, 2012 at 11:18:57 pm

I realize After Effects CS6 was just released, but it appears there is an issue with render previews. I thankfully still have cs5.5 and everything works fine. Can you let me know if this is an isolated problem or there is an update in the works? Thanks.



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Edward Wu
Re: CS6 And Proanimator Issues
on May 8, 2012 at 5:44:04 pm

Hi Mark,

There's currently a conflict with the Disk Cache feature in After Effects with how ProAnimator updates. If you turn off the Disk Cache feature in After Effects, everything should work without any issues.

We are in the process of fixing this issue and will release new builds that address updating when the Disk Cache is turned on.

Best,
Edward


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Mark Santella
Re: CS6 And Proanimator Issues
on May 10, 2012 at 12:50:02 am

OK that worked. I actually did an uninstall and just copied shortcuts from cs5.5. It seems to be working that way. Thanks. Please advise Matt of this. Also thank Matt for his prompt response.



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Matt Rhodes
Re: CS6 And Proanimator Issues
on May 9, 2012 at 12:16:23 am

Hi Mark.

Can you describe specifically what issues you're seeing with render previews?

We want to make sure we are fixing the problems our users are seeing.

We should have a CS6-compatible update out soon.

Thanks.

Matt Rhodes
Zaxwerks, Inc.



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