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Zaxwerks licensing issue

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Eric Darling
Zaxwerks licensing issue
on Jul 31, 2011 at 5:29:51 am

After successfully installing 3D Invigorator Pro for AE 5.0.6 on Mac OS 10.7, I enter my authorization code, which is accepted. I am then immediately presented with the error message screen that says:

Zaxwerks Alert
Unable to write the Zaxwerks security file 3D Invigorator Pro will be cancelled. You must be logged in as an Admin to enter the authorization code. The trouble is, I am logged in as an Admin, and I was able to enter the authorization code. This error prevents the registration of the product, and a second attempt results in the same issue.

--
Eric Darling
eThree Media


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Edward Wu
Re: Zaxwerks licensing issue
on Aug 1, 2011 at 5:41:52 pm

Hi Eric,

There's currently a compatibility issue with 3D Invigorator PRO and OSX 10.7 Lion.

We are working diligently on a fix and should have a fix available shortly. Once the fix is available, I'll send you an e-mail that contains instructions on how to install the fix.

Best,
Edward


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Eric Darling
Re: Zaxwerks licensing issue
on Aug 31, 2011 at 4:35:38 am

Hi Edward,

Just checking in to see if there's a fix for this issue yet?

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Eric Darling
eThree Media


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Edward Wu
Re: Zaxwerks licensing issue
on Aug 31, 2011 at 4:15:15 pm

Hi Eric,

This issue is now resolved in version 5.0.7.

Go to our download page, and download version 5.0.7:

http://zaxwerks.com/download

Once you have updated to the newest version, you should no longer run into any issues with authorization. If you have any questions, please let me know.

Best,
Edward


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Eric Darling
Re: Zaxwerks licensing issue
on Aug 31, 2011 at 5:20:06 pm

Strange... When I go to download that file, and uncompress it, the app is actually for PS not AE....

--
Eric Darling
eThree Media


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Edward Wu
Re: Zaxwerks licensing issue
on Aug 31, 2011 at 5:29:42 pm

Hi Eric,

Try re-downloading the plug-in and see if you're still running into the same issue.

Below is the download link for Invigorator PRO version 5.0.7:

http://zaxwerks.com/downloads/Invig_AE_5.0.7p_mac.zip

If you're still running into any issues, please let me know.

Best,
Edward


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