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Justin Gray
interface will not load
on Oct 9, 2007 at 1:46:53 pm

So I'm using Pro Animator 4.0.2 on my dual 2gig processor G5. It runs just fine if I launch the software as a standalone project but I need to use it with my After Effects 7 software. With I apply Zaxwerks to a solid to create some 3-D text I have to option to entire the desired words. Yet, when I click the Zaxwerks button in my effects pallete to make some edits, the Zaxwerks interface freezes up and will not complete loading the interface. I have reinstalled twice.. Has anyone else had this problem or know a solution? Thanks bovines. -J


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Justin Gray
interface will not load 2.0
on Oct 9, 2007 at 1:51:57 pm

I just visited Zaxwerks troubleshooting page again. Could it have something to do with the fact that I have a dual 23' Cinema Display system? Perhaps ProAnimator is having trouble working with my video card with this config?


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Matt Rhodes
Re: interface will not load 2.0
on Oct 9, 2007 at 7:18:35 pm

Hi Justin.

My first suggestion is to update to the current version of the software.

http://www.zaxwerks.com/download

If that doesn't help, let us know.

Matt Rhodes
Zaxwerks, Inc.


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Zax Dow
Re: interface will not load
on Oct 9, 2007 at 7:58:07 pm

Definitely get the latest version of ProAnimator (4.3.2).

Most likely you're having the "undocked panel" problem. If you have any panel in AE 7 or 8 undocked, when you open the ProAnimator UI you'll get flashing, or a freeze, or someother UI problem. To fix this, switch to a fully docked AE interface before you open the ProAnimator, then once you close the ProAnimator you can switch back.


Best,
Zax


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jim zito
Re: interface will not load
on Oct 17, 2007 at 11:31:33 am

I have the same issue. I have to have all of AE on my main monitor before I open PA.


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Choreo
Re: interface will not load
on Oct 19, 2007 at 1:10:31 am

I just purchased/Installed v.4.3.2 in After Effects CS3 on my Mac Dual G-5 and got the same problem. I have (3) 24" monitors connected to two video cards and the interface would flicker and lock the app up (or so I thought after a couple force quits).

Then I accidentally figured out on my own that once the UI flickering started, that if I clicked in the finder on one of my other monitors, the flickering would stop and then if I returned to AE I could then use that dialog box; however, everytime I would switch between the ProAnimator Set-Up window and the Animation window the flickering would then start again in whichever window I selected until I once again clicked on the desktop on another monitor and then came back to AE.

Then I found this thread, and sure enough, if I get rid of any undocked panels on my secondary monitor - everything works!

Thanks for the tip (would be nice to have it fixed though).



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