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ProAnimator Crashes

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chwk45
ProAnimator Crashes
on Jul 12, 2005 at 2:28:07 pm

We just purchased several copies of ProAnimator for our editors and on 2 of the machines when you open the program and click on create 3d text or import illustrator file the program just closes. I have deleted the startup file and the program will open, however when you try to make any materials the program crashes out. I have updated the video card driver and updated to the latest DirectX with no more luck.

All of the hardware on the machines are identical and I have looked and looked for any differences between the machines in which the software is working and the ones which the software is not and can not find any.

We are running 3.0.2 - is there anything that I am missing or is there an update on the horizon?


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Matt Rhodes
Re: ProAnimator Crashes
on Jul 15, 2005 at 5:39:48 pm

Hi chwk45.

Would you please tell us about your system, mainly:
- CPU type/speed
- Graphics card type/VRAM size


Note: We use OpenGL for our rendering, not DirectX.

Thanks.

Matt Rhodes
Zaxwerks, Inc.


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chwk45
Re: ProAnimator Crashes
on Jul 15, 2005 at 7:08:16 pm

It is a 2.8 GHz Intel Xeon dual processor with 1 GHz of RAM and a Matrox Millenium G450 Dual head processor with 32 mb of ram.


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