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Damaged 500HD

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Chris Thomsen
Damaged 500HD
on May 16, 2011 at 5:40:06 pm

Hello,

i bought an AJA KiPro and an optional 500GB HD in germany from BPM-Media.com.

Today the 500GB seemed to be damaged. Since today I can`t write files on it.

I formatted the drive two times in the Ki Pro, and the drive needs long to be shown in the finder. When it appears, i can put a ProRes-file in the "Aja"-folder, but then the finder shows me an error message like "Can`t write because of an read/write-error".

My internal HDs are ok and writing on the other Aja-drive (250GB) is also no problem.

To solve the problem, i used the apple hd-app (Festplattendienstprogramm in german). This showed me "damaged disk", but a repair failed.

Is there a possibility to send the drive to Aja and get a new 500GB-drive for a "special-price"?

Greetings Chris


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Jeremy Garchow
Re: Damaged 500HD
on May 16, 2011 at 8:08:00 pm

I would contact AJA Support for a replacement.

support at aja dot com


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AJA Sales Department
Re: Damaged 500HD
on May 16, 2011 at 11:10:04 pm

AJA Ki Pro Storage Modules can be replaced under warranty. Please contact AJA Technical Support to arrange an RMA.

Support contact information can be found here:
http://www.aja.com/support/contact-support.php

--
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com


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Chris Thomsen
Re: Damaged 500HD
on May 18, 2011 at 7:00:04 am

Fantastic support!

Thanks.

Greetz- Chris


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Matthew Causon
Re: Damaged 500HD
on May 23, 2011 at 5:44:56 pm

Or to save higher shipping costs and potential import taxes you could arrange for an advanced replacement via your dealer arranged from the distributor in Germany.

Best regards



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