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Ki pro hdd won't mount on mac

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Nick Smith
Ki pro hdd won't mount on mac
on Apr 6, 2011 at 12:37:46 pm

Greetings experts. I have a Ki pro that works fine. But when I plug in the hdd via firewire to a mac, it doesn't show up. The hard drive mounts onto the Ki pro and shows the files there, but not on a computer. Is there a way to get it working without having to reformat? I'd want to save the files that are currently on there.

Thanks.


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AJA Sales Department
Re: Ki pro hdd won't mount on mac
on Apr 6, 2011 at 1:57:43 pm

You should contact AJA Technical Support for assistance. Perhaps on that particular Storage Module there is an issue with the FireWire port. Or there is an issue with the FireWire port on your computer, or your FireWire cable, etc.

Again, please contact AJA Technical Support via phone or email for assistance.

--
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com


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Jeremy Garchow
Re: Ki pro hdd won't mount on mac
on Apr 6, 2011 at 4:56:47 pm

You should contact support, but:

Any other firewire devices on your system?

Does it show up in the disk utility?

Do other fw devices work on that computer?

Have you restarted the computer?


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