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Ki Pro 4kb files

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Aj VonWolfe
Ki Pro 4kb files
on Sep 12, 2010 at 8:02:16 pm

When using the Ki Pro, it creates random 4kb files between shots. Does anyone have an explanation for this?


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AJA Sales Department
Re: Ki Pro 4kb files
on Sep 13, 2010 at 4:46:57 am

Aj,
You should contact AJA technical support for assistance via phone or email on Monday. Based on the size of the file you created, I would suspect that perhaps the storage module was removed incorrectly and then an attempt to write new files to it was made. If you have ever removed the disk without hitting the SLOT button, then it's possible that this is the cause of the issue. The easy first step would be to back up your existing media, reformat the storage module in the Ki Pro, and see if recordings operate as expected.

I would also suggest checking which firmware version your unit is running and update to the most recent version available from AJA.

Please contact AJA technical support for further assistance:
http://www.aja.com/support/index.php

--
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com


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