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Gautam Pandey
Unable to install AJA Control Panel
on Mar 9, 2011 at 5:07:36 am

Hi,

I downloaded it the Control Panel software.. installed it.. and doubled clicked the icon to launch.

The software crashes and fails to open.

I turned the IO box off, application launches.. but ofcourse says could not detect hardware.

With the app launched if i turn the IO box on.. the app crashes

Any ideas on this?

Thanks

Gautam Pandey
http://www.riverbankstudios.com


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Jeremy Garchow
Re: Unable to install AJA Control Panel
on Mar 9, 2011 at 4:05:22 pm

What io? What version of the software? More info, please?


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AJA Sales Department
Re: Unable to install AJA Control Panel
on Mar 9, 2011 at 7:22:36 pm

Gautum,
I would suggest that you contact AJA Technical Support for assistance. The original SD-only Io products can require certain combinations of drivers and firmware for proper operation.

AJA Technical Support can be reached via email: support@aja.com
By phone: +1 (530) 271-3190.

--
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com


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Gautam Pandey
Re: Unable to install AJA Control Panel
on Mar 10, 2011 at 4:09:05 am

Thanks! i'll do that

Gautam Pandey
http://www.riverbankstudios.com


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Gautam Pandey
Re: Unable to install AJA Control Panel
on Mar 11, 2011 at 7:02:05 am

This is the response i got.. and it worked! :)

Please make sure you’re using the correct IO driver version and control panel compatible with your Mac OS version. The drivers point out the requirements. Please read the notes.

Try the following steps to see if it helps.

1. Reset the IOLD to factory. You will need a paper clip to press the reset button.

Located on the back and left of the multi pin audio connector you will see the reset. Insert the paper clip while the IO is turned on and press down and hold the reset while you turn off the IO then back on and release the reset.
2. Make sure the IO is the only firewire device connected to the Mac.

Shut down the IO and the Mac wait about 10 seconds and boot up the IO first then the Mac.
3. Download the IO firmware update version 21-26 form the AJA website http://www.aja.com/support/io/io-archive.php

run the updater and follow the prompt instruction. Once done you will need to reboot the IO and Mac as explained above.
4. Open the IO control panel and click on the Preset tab to update the IO once again by clicking on the Update Firmware message.

Follow the prompt instruction and reboot the IO and Mac once again when done.

Gautam Pandey
http://www.riverbankstudios.com


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Gautam Pandey
Re: Unable to install AJA Control Panel
on Mar 10, 2011 at 4:09:12 am

Sorry.. not an editor so still might not have complete info to offer :)

Specs

Mac OS 10.4

FCP 6.0

AJA IO captures only SD

The software is the latest version downloaded from the AJA site


Thanks

Gautam Pandey
http://www.riverbankstudios.com


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