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AJA IO HD - "device offline" in control panel - help

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David Reppond
AJA IO HD - "device offline" in control panel - help
on Apr 19, 2009 at 7:34:24 pm

Hi Everyone - My AJA IO HD unit is coming up as "device offline" in the control panel.....not sure what's happening because i downloaded recent version 6.0.3
any help would be really appreciated. i'm under a deadline and this thing is driving me crazy :)


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Carsten Orlt
Re: AJA IO HD - "device offline" in control panel - help
on Apr 20, 2009 at 5:07:26 am

I never had that problem so the following is just a thought..

Can it be that the ioHD wasn't connected at the time you updated the drivers?
Maybe, with the ioHD connected, try re-installing the software again and make sure the io updater finishes burning the software to the ioHD as well!

If you done all that already The only other thing I could think of is a faulty cable, a faulty ioHD, other devices on the firewire bus...

You might have to cal Aja.

Carsten


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Jeff Mack
Re: AJA IO HD - "device offline" in control panel - help
on Apr 20, 2009 at 3:28:01 pm

Try turning off and then back on.

Jeff


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Jeremy Garchow
Re: AJA IO HD - "device offline" in control panel - help
on Apr 26, 2009 at 12:36:02 am

Restart?


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Jeff Mack
Re: AJA IO HD - "device offline" in control panel - help
on Apr 26, 2009 at 12:39:27 am

This has happened when I connect out of order. I turn off the IOHD (switch on the back) and it comes online.

Jeff


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Kent Stipp
Re: AJA IO HD - "device offline" in control panel - help
on Apr 27, 2009 at 8:08:10 pm

I know that some people have had an issue with the latest drivers and needed to go back one rev. The only other thing I can think of is make sure the IoHD is powered on before restarting the computer

Kent Stipp
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