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ioHD freezes up!! - 5 times in 1 day

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Jordan Dertinger
ioHD freezes up!! - 5 times in 1 day
on Feb 15, 2008 at 8:34:04 pm

I searched around and couldn't find a thread on this. My ioHD, along with 2 others in nearbye edit bays seems to freeze up a lot. I'll be editing using it for HD and audio ref, and it suddenly freezes. I can still edit in FCP, just the AJA is locking up. It gets really old quick, especially when you have to shut down to restart the AJA everytime.

I take it this is a pretty common problem, since its happening on the only 3 ioHD's we have here. They are all updated with the latest firmware. Could this be from overheating, they don't get that hot?


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Matthew Nies
Re: ioHD freezes up!! - 5 times in 1 day
on Feb 15, 2008 at 8:44:41 pm

We have had to reboot 5 times today because the audio totally goes away. I have been informed by AJA that a new release is coming any day that fixes this issue.

I think they should work on it all weekend since that is what we have to do when their product isn't working right.



Matt Nies
pixelbox.tv


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Jordan Dertinger
Re: ioHD freezes up!! - 5 times in 1 day
on Feb 15, 2008 at 8:47:54 pm

agreed, it can really eat up your time when its happening this much! Its working fine for ingesting footage, but when I rely on it for editing....its not so consistent.



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gary adcock
Re: ioHD freezes up!! - 5 times in 1 day
on Feb 15, 2008 at 8:56:59 pm

[Jordan Dertinger] "I take it this is a pretty common problem, since its happening on the only 3 ioHD's we have here. "

the only time I am seeing my 4 iohd lock up is went it is on the same FW buss as anything else.

All AJA Io products need to be on a dedicated FW buss ( and yes FW400 and FW800 are the same bus on all apple computers)

gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows
Inside look at the IoHD




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Jordan Dertinger
Re: ioHD freezes up!! - 5 times in 1 day
on Feb 15, 2008 at 9:01:50 pm

Each ioHD is on their own bus with nothing else attached. I made sure to get separate PCI cards for each edit station for connecting additional firewire devices.



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Jeremy Garchow
Re: ioHD freezes up!! - 5 times in 1 day
on Feb 16, 2008 at 3:05:14 am

This happened to me when I first got my ioHD. I swapped the firewire 800 cable and everything is now cool.


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David Perry
Re: ioHD freezes up!! - 5 times in 1 day
on Feb 16, 2008 at 3:01:47 pm

Hi,

I just received this link for a new driver that addresses the freeze problem

http://www.aja.com/ajashare/AJA IoHD Software 5.1.1 fc1.tar

I don't think they would mind if I gave it to you

Hope it works for you.

David Perry

David Perry
Carmen Productions


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Jeremy Garchow
Re: ioHD freezes up!! - 5 times in 1 day
on Feb 16, 2008 at 5:40:48 pm

If those are Beta drivers, they might mind. You should ask before sending them out.

Jeremy


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David Perry
Re: ioHD freezes up!! - 5 times in 1 day
on Feb 17, 2008 at 12:44:03 am

Sorry, you are right. Is there a way to take the post down?

Although they never told me they were beta.

David Perry
Carmen Productions


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Jeremy Garchow
Re: ioHD freezes up!! - 5 times in 1 day
on Feb 17, 2008 at 1:03:11 am

[David Perry] "Sorry, you are right. Is there a way to take the post down?"

Just clear it with AJA, first. If it's not cool, then write Creative Cow. I imagine those drivers will be out soon to the public anyway.

Jeremy


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gary adcock
Re: ioHD freezes up!! - 5 times in 1 day
on Feb 17, 2008 at 6:53:59 am

[David Perry] "Sorry, you are right. "


to second that -- not cool, Aja does not post or release "public betas" for any of their products.






gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows
Inside look at the IoHD




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Bob Zelin
Re: ioHD freezes up!! - 5 times in 1 day
on Feb 17, 2008 at 4:14:21 pm

it's off the AJA site, and of course, it's correct - stuff like this should NEVER be on a public forum.

bob Zelin




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David Perry
Re: ioHD freezes up!! - 5 times in 1 day
on Feb 17, 2008 at 4:57:12 pm

So, how do I take it down?

David Perry
Carmen Productions


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Bob Zelin
Re: ioHD freezes up!! - 5 times in 1 day
on Feb 17, 2008 at 6:57:24 pm

you dont' have to do anything. The AJA site is currently inactive. There are often posts on Cow (where items are repeated 6 times, etc.). They can't catch everything, and in a few days, this will be far down on this list, and everyone will forget about it.

Bob Zelin




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Jeremy Garchow
Re: ioHD freezes up!! - 5 times in 1 day
on Feb 17, 2008 at 9:44:50 pm



http://www.creativecow.net/contact_us.html?contact=tim


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Jordan Dertinger
Re: ioHD freezes up!! - 5 times in 1 day
on Feb 19, 2008 at 10:31:40 pm

well, I wish the update was public, my lockups are getting much worse!! It happened almost every 10 minutes yesterday, and started again today....I'm ready to stop using it all together. It would definitely make for a more efficient day. I even tried replacing the FW800 cable yesterday, no difference. Any more suggestions?



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Jeremy Garchow
Re: ioHD freezes up!! - 5 times in 1 day
on Feb 19, 2008 at 10:58:13 pm

It's public now. Look at the top of this forum.

http://forums.creativecow.net/readpost/150/858016


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