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This is why you pay more money for an AJA...

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Martin
This is why you pay more money for an AJA...
on Feb 9, 2007 at 4:16:21 am

Just a note for anyone considering the purchase of an AJA...

This afternoon I spent 20 minutes on the phone with Steve from AJA...I had a concern that my "big I/O" was not operating properly after a freelancer had used my suite last weekend. Steve ran through everything in a logical way but we couldn't find the problem...finally he said "Try This"...

I won't tell you what the actual problem was cause I feel like an idiot (had nothing to do with the I/O) but suffice it to say "AJA tech support ROCKS"!

I was told the tech support was awesome when I was considering AJA...and now I know it's true!

I'll be purchasing a KONA 3 very soon...I'm a lifer!

Thanks Steve!

Tim


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Bob Zelin
Re: This is why you pay more money for an AJA...
on Feb 10, 2007 at 5:06:36 pm

It will never cease to amaze me, that AJA, with it's TINY tech support staff, can handle all the support calls, with super hi quality people - while other companies, with ALLEGEDLY huge support staffs,take forever to get on the phone, and can't resolve even the simpliest technical questions.

AJA support is amazing.

Bob Zelin


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Lee Berger
Re: This is why you pay more money for an AJA...
on Feb 10, 2007 at 11:36:11 pm

I second the motion that AJA has a wonderful support group.


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Bob Zelin
via AVID forum - why you pay more money for an AJA...
on Feb 11, 2007 at 3:25:00 pm

from the Creative Cow AVID forum -

Name: Philip Coccioletti
Date: Feb 10, 2007 at 4:25:22 pm
Subject: Avid support, hold time nightmares


Any solutions getting thru to Avid tech support would be greatly appreciated. Anyone with a close relative there... let us know!
Trying to get thru to them since Wednesday of last week. We draw the line at a 1 hr hold.
And yet they keep asking us to re-up on our assurance plan for the next year. It really is ridiculous and needs to be addressed ASAP!

Look forward to meeting your relatives.


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Bob Woodhead
Re: via AVID forum - why you pay more money for an AJA...
on Feb 11, 2007 at 10:14:59 pm

AJA & HUGE (aka Ciprico) - another EXTREMELY satisfied customer... It can be worth almost as much as the unit you're trying to fix to have it working NOW.

"Constituo, ergo sum"

Bob Woodhead / Atlanta
http://www.CoolNewMedia.net
Quantel-Avid-FCP-3D-Crayola


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CharlieX
Re: This is why you pay more money for an AJA...
on Mar 6, 2007 at 12:14:55 am

Totally... and not only that, they make great gear. The Io seems kinda expensive now compared to a Kona 3 card for the features... but man, our Io bays have never had downtime. Ever.



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Mark Beazley
Re: This is why you pay more money for an AJA...
on Apr 4, 2007 at 8:17:52 am

AJA has the best tech support I have ever experienced. Even more impressive in the fact that they help the "little shops" just as equally as the big ones. And I don't think I've ever had an issue with our AJA IoLA that was not solved in under an hour. The only reason I even have weirdness is when the edit system travels. Other than that, it is smooth sailing 100% of the time. For such a versatile box, I am amazed that other companies charge what they do for lesser DV25 only bridges.

-mark


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