you said that when you opened the AJA box, there were no break out cables. Who did you purchase this product from ? Was it used? It sounds like someone may have sold you a board that was not new (maybe a demo unit). AJA is very good about making sure that everything is packed when they send the boards out.
Chad was correct - do all of your testing now with the AJA Control Panel application, and not with Final Cut Pro. Also, make sure you download the latest driver version from the http://www.aja.com website, do not use the CD that came with the Kona LHi card.
Sorry, what I ment to say is that we didn't purchase the KLHi-Box so we are using the KONA LHi Breakout Cables. It is a new Aja LHi card and cables.
I live in Puerto Rico and we purchase the equipment to a Florida company and I we pay to do the connection so we dont have to worry if anything was wrong AJA, G-Speed es Pro, etc. but I think the install but didn't make any test (Digi Beta/ Beta Sp,etc)
I talk with AJA suport and did many test without any look so AJA is going to send a new card with cables.