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Kona LHi - Device Off-line

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Nate Stephens
Kona LHi - Device Off-line
on May 6, 2010 at 8:44:47 pm

I finally have client approval to master their spot to Betacam SP and My Kona LHi is missing.

The Kona LHi has been perfect for the 4 months that I have had it until today.

The Aja control panel says Aja Hardware is missing! / device offline..

Anybody run into this before. It was working fine yesterday

The room was a little warm when I walked in today. Does Kona have a heat problem?

Suggestions

FCP, Mac Pro, Mac Book Pro, HPX500, HVX200, Betacam, Dvcam
Write for the Edit, Shoot for the Edit, Edit.....KISS Principle


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Richard Cooper
Re: Kona LHi - Device Off-line
on May 7, 2010 at 12:26:01 am

Hi Nate,
Sounds like an issue for AJA Support. If you have tried uninstalling and reinstalling your Kona drivers and it still does not show up, you may have a bad card. This happened with my Kona3. Just wasn't there.

C
CAll AJA Support, give them your serial number and they will overnight FedEX you a new card. And if it is out of warranty, they will STILL FedEX you a new card!, you will just need to pay the shipping. Then they will need you to send in your defective card. Done. These guys are great!

My Kona 3 card was purchased 2nd hand and arrived DOA and they STILL sent me a brand new Kona 3... I was floored!

Good luck!

Richard Cooper
FrostLine Productions, LLC
Anchorage, Alaska
http://www.frostlineproductions.com


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Richard Cooper
Re: Kona LHi - Device Off-line
on May 15, 2010 at 6:27:47 pm

Hi Nate,
Any luck with your Kona card?

Did you find a solution?

Richard Cooper
FrostLine Productions, LLC
Anchorage, Alaska
http://www.frostlineproductions.com


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