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FCP getting repetitively sluggish with Kona LHi

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David Soll
FCP getting repetitively sluggish with Kona LHi
on Apr 4, 2010 at 11:12:25 pm

I'm a new Kona LHi owner. While editing, every ten-twenty minutes my timeline navigation becomes strangely sluggish, taking 10 seconds or so to respond to commands. This is immediately solved by "refresh a/v devices," which leads me to believe it has something to do with my FCP-Kona communication. Any thoughts about a permanent fix for this?

It's a little annoying to keep hitting option+F12, but not the end of the world. Mostly, I'd just like to understand what's happening.

Mac Pro 2x2.93 quad core xeon, 32gb RAM, OSX 10.6.3
FCP 7.0.2
Kona LHi 7.5.1 with breakout box
Projects are all SD, Setup: AJA Kona LHi: 525 29.97 Apple ProRes 422
Footage is coming SD-SDI in from Digibeta, outputs are Component to broadcast monitor and SD-SDI to D-Beta

Thanks,
David


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David Soll
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 5, 2010 at 12:52:04 am

Also, my slot arrangement:

1: ATI Radeon
2: Kona LHi
3: eSATA (glyph) card
4: empty

Some things I already tried:

AJA conflict checker: all good
Trashed FCP prefs
Uninstalled/Reinstalled Kona drivers


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Scott Davis
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 5, 2010 at 6:27:26 pm

Is it your hard disc going to sleep? Look in system prefs, under "energy saver", and uncheck "put hard disc to sleep when possible". Might be the problem, might not but it should be unchecked for an edit system anyway.

Scott Davis
View Scott Davis's profile on LinkedIn



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Jeremy Garchow
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 5, 2010 at 7:07:39 pm

I think you want your LHi in slot 3 and your storage card in slot 2.

Jeremy


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David Soll
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 5, 2010 at 7:58:10 pm

Thanks for the thoughts, guys.

Scott: My energy saver prefs are set for hard drives to not go to sleep, so that's not it. I've learned that lesson before. Also, when I've dealt with hard drives slowing me down in the past, especially externals, I could actually hear them spinning up to speed while I was waiting for FCP to respond. In this case, hitting option+F12 restores response time instantaneously, with no noticeable hard drive chatter.

Jeremy: Your suggestion is actually how it was originally installed for me (by Tekserve in NY), but AJA tech support, and their documentation, has it spec'd for the AJA card in slot 2 (according to AJA tech support, slots 1 and 2 are the "fast lanes" on a Mac Pro). So I switched the eSATA to 3 and the AJA to 2.

Any other thoughts out there, short of trying a new LHi?

Thanks,
David


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Jeremy Garchow
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 5, 2010 at 8:04:45 pm

[David Soll] "has it spec'd for the AJA card in slot 2 (according to AJA tech support, slots 1 and 2 are the "fast lanes" on a Mac Pro). So I switched the eSATA to 3 and the AJA to 2. "

It would depend on the vintage of your MacPro. Do you have a Nehalem machine?


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David Soll
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 5, 2010 at 8:40:05 pm

Yeah, Nehalem. Just came out of the box Thursday.


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Jeremy Garchow
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 5, 2010 at 8:47:35 pm

My Nehalem has Storage in slot 2, Kona in Slot3.

Jeremy


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David Soll
FIXED - FCP getting repetitively sluggish with Kona LHi
on Apr 6, 2010 at 11:01:09 pm

Switching to the NDD driver seems to have fixed the issue. Something I should have done before posting, but oh well. All good now.

Jeremy - I'm concerned that you and I heard different slot specs from AJA. Can you post a link the recommendation for slot 3 on Nehalem machines?


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Jeremy Garchow
Re: FIXED - FCP getting repetitively sluggish with Kona LHi
on Apr 7, 2010 at 2:56:44 pm

I don't have a link, just an email from AJA support:

"Subject: RE: Latest Mac Slot configuration Intel Xeon "Nehalem" processor
>

If they have a Kona 3 or Kona-LHi:
> Slot-2: Atto
> Slot-3: Kona
> Slot-4 SATA
>
> If they have a Kona-LSe or Kona-LHe: It must be installed in slot-2."

I have an ATTO R380 SAS card that requires 8 lanes. That's why it's in slot 2, and Kona in 3.

Jeremy


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David Soll
Re: FIXED - FCP getting repetitively sluggish with Kona LHi
on Apr 7, 2010 at 3:40:04 pm

I see. So there's no controversy that slots 1 and 2 are the "fast lane" slots, just that your storage solution seems to trump your Kona on which should get the fast lane slot?


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Jeremy Garchow
Re: FIXED - FCP getting repetitively sluggish with Kona LHi
on Apr 7, 2010 at 3:50:55 pm

[David Soll] "So there's no controversy that slots 1 and 2 are the "fast lane" slots,"

Slot 1 is the Graphics card, no question.

[David Soll] "just that your storage solution seems to trump your Kona on which should get the fast lane slot?"

Yessir. Storage wins.


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Drew Kilcoin
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 8, 2010 at 12:47:25 am

would you recommend to do this if my Macpro isn't Nephalem Processor?? I am just having bad stuttering problems on the output screen and the Canvas every couple hours that leads to a crash. Even if I refresh by hitting AppleF12

10.6.2
FCP 7.02
2x2.93 GHZ
16GB Ram


My Setup would be

1. Graphics Card
2. G tech 4-Port, PCIe x4 Raid COntroller
3. AJA Kona LHI
4. Empty


Worth a try right???

Drew
http://www.imdb.com/name/nm2398405/


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David Soll
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 8, 2010 at 12:51:46 am

Hey Drew -

Have you tried the NDD driver? It completely solved my problem.


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Drew Kilcoin
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 8, 2010 at 4:25:34 pm

Yes david thanks for the reply, but yes running NDD driver

Drew
http://www.imdb.com/name/nm2398405/


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gary adcock
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 8, 2010 at 2:05:55 am

[Drew Kilcoin] " just having bad stuttering problems on the output screen and the Canvas every couple hours that leads to a crash."

that sounds like a memory leak.

2 ideas

open it up and reset all the ram, pop it out pop it back in.

What else is running in the background? (don't say nothing, there is always something running in the background- open activity monitor if your not sure)
What 3rd party plugins? any that have expired or are not licensed?
any Hacks or unauthorized / pirated stuff or "borrowed" serial numbers?

Since this happens over a given amount of time, it means that resource are being eaten up by something to the point it crashes the app. That can also be the sign of a failure of the serialization of some apps and or plugins.

gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows for the Digitally Inclined
Chicago, IL

http://blogs.creativecow.net/24640



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Drew Kilcoin
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 8, 2010 at 4:24:41 pm

thanks gary will try that Idea.. Meaning literally pop out ram and then pop back in??... As for all your questions. I will have to look at the activity monitor. No 3rd PArty PLugins. And all legit programs. thanks again for your help..

Drew
http://www.imdb.com/name/nm2398405/


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Jeremy Garchow
Oops.
on Apr 8, 2010 at 4:27:17 pm

Woops wrong thread.


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gary adcock
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 8, 2010 at 4:43:57 pm

[Drew Kilcoin] "Meaning literally pop out ram and then pop back in??"

YES.



gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows for the Digitally Inclined
Chicago, IL

http://blogs.creativecow.net/24640



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Jeremy Garchow
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 8, 2010 at 2:21:39 am

AJA provides diagrams for non Nehalem computers on the AJA website. It's different depending on the vintage of your MacPro.


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Drew Kilcoin
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 8, 2010 at 4:53:32 pm

Jeremy dumb question.... I have looked at the Slot setups on the AJA website, but how do i tell if my macpro is a Nehalem Processor??? It was bought in October 09 and I have looked in all my preferences and About this mac to see if it says Nehalem and I can't find it. thanks man

Drew
http://www.imdb.com/name/nm2398405/


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Jeremy Garchow
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 8, 2010 at 4:59:31 pm

New in October of 09 would be a Nehalem.

Jeremy


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Drew Kilcoin
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 8, 2010 at 5:04:14 pm

appreciate the help, thanks....

Drew
http://www.imdb.com/name/nm2398405/


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Drew Kilcoin
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 8, 2010 at 9:20:19 pm

So I switched around my slots and moved my storage to slot 2 and the Kona to SLot 3.. Lets hope it helps. But I did run the Aja System test on my drives and they were way slower than day before when in slot 4. But keeping my fingers crossed

Drew
http://www.imdb.com/name/nm2398405/


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Drew Kilcoin
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 12, 2010 at 6:13:06 pm

well I know my luck wasn't good enough. we got the flicker/screen image stutter to happen again..DAMN! it's just so annoying. This is after I switched my Storage card to slot 2 and AJA Kona LHi to Slot 3. Jeremy I am now going to physically take out the memory like you said. All I can think now that it has to be something with FCP7 and the card. Again we even went back down to 10.5.8 to see if that would help... thanks jeremy for trying to help

Drew
http://www.imdb.com/name/nm2398405/


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David Soll
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 12, 2010 at 6:23:54 pm

Sorry for the blank post.

Have you tried contacting AJA for a replacement card? They had one to me overnight, and it turned out I didn't even need it.


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Drew Kilcoin
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 12, 2010 at 6:32:20 pm

yes same situation happened with the card they sent me

Drew
http://www.imdb.com/name/nm2398405/


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Jeremy Garchow
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 13, 2010 at 5:22:16 pm

[Drew Kilcoin] "All I can think now that it has to be something with FCP7 and the card."

or a deeper issue with your computer hardware.


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Drew Kilcoin
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 13, 2010 at 6:54:32 pm

You know it's starting to look more and more like Final Cut Pro's terrible Merged Clip Functionality. Our problem seems to happen a lot we we get heavy into trim mode. We are working with merged clips(audio from one source, Video from another). FCP has had major problems with Merged clips(matchframe, Crash on trimming, trim function acting strange) which I have brought up with Apple Engineers and they are suppose to be working on it.

Anyways our situation seems to happen a lot during heavy use of trim mode and we had a very similar problem with a Blackmagic Intensity Pro. It would crash very regularly in trim mode. reason why we switched to the AJA Kona Lhi. But it seems to be the common thing. It's just a hunch of mine, for now on I will not be merging clips in FCP until they can make it stable like Autosync in AVID. Just going to have to take the time to Batch Export all merged clips to make them a self contained quicktime.

Drew
http://www.imdb.com/name/nm2398405/


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Jeremy Garchow
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 13, 2010 at 6:57:44 pm

[Drew Kilcoin] "FCP has had major problems with Merged clips("

I would suggest deleting all of your caches (thumbnail, waveform, and the ones in your 'Final Cut Pro User Data' folder.

So, save and quit FCP, delete all those caches, then reopen.

This has helped me with merged clips in the past.

Jeremy


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Drew Kilcoin
Re: FCP getting repetitively sluggish with Kona LHi
on Apr 13, 2010 at 7:02:48 pm

One step ahead of you. I do this almost every day at lunch with the FCS Management Pack by Digital Rebellion. I even log in and log out the user to try and make it help. No difference. Thanks for still making suggestions.

Drew
http://www.imdb.com/name/nm2398405/


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