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KONA LHI Output screen goes crazy on playback then FCP crashes

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Drew Kilcoin
KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 1, 2010 at 9:01:00 pm

So we recently installed the AJA Kona LHI-RO into our Macpro system(12gb Ram and Dual 2.93 GHZ where we are cutting on FCP 7 and it was working flawlessly for a couple weeks.. Then recently it started to do this thing, where randomly during the day the output screen starts to go crazy with the footage and then it is only minutes before final cut pro crashes. Crash Analyzer from Digital rebellion says it's the kona plug in causing the crash, but its quite annoying that this started to happen. We do daily maintenance to always keep the FCP up to full speed.

has anyone had the same problem....

We are using 422 pro res 1920x1080 at 23.98
Outputting at AJA KONALHI 1080I29.97 10 Bit(1920x1080).. have to do it that way cause of our Panasonic tv


It doesn't do it a lot.. it just seems after hours of working it starts to do it.... and it works fine after a relaunch of fcp after a crash as well


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gary adcock
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 1, 2010 at 10:14:58 pm

[Drew Kilcoin] "Crash Analyzer from Digital rebellion says it's the kona plug in causing the crash, "

Drew

what Kona Plugin? the AE plug in for CS4 or something else.
This type of crash in FCP is usually the result of something not compatible with your OS.

and why are you using some tool to tell you what is crashing your computer when the system has one built in- it is called "Console" and it records everything that goes wrong on the computer.

what does the crash log really sayt

gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows for the Digitally Inclined
Chicago, IL

http://blogs.creativecow.net/24640


http://library.creativecow.net/articles/adcock_gary/AJAIOHD.php




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Jeremy Garchow
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 1, 2010 at 11:57:23 pm

What Gary says and also try unistalling and reinstalling your drivers.

What daily maintenance are you running exactly?


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Jeremy Garchow
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 1, 2010 at 11:58:55 pm

Also, what version of the drivers and are you round tripping from any other application when this happens?


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Drew Kilcoin
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 2, 2010 at 1:15:37 am

The driver is the latest... might try reinstalling and see if it helps... daily maintenance.. ie cleaning cahce and clearing... making sure all drives running in good condition

thanks guys for responses..

its a weird little thing and it goes away when i relaunch and it hasnt happened again today, but just dont want it to happen again.

Drew
http://www.imdb.com/name/nm2398405/


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Jeremy Garchow
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 2, 2010 at 2:48:51 am

[Drew Kilcoin] "might try reinstalling and see if it helps."

Make sure to uninstall with the AJA uninstaller first.

I'll ask again, do you notice this when bouncing back and forth between Vout apps?


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Drew Kilcoin
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 2, 2010 at 5:30:15 pm

When you say Vout... you mean other apps like AE or other video outs??? If that's the case then no we dont switch back and forth.

Yeah and thanks already know about the uninstaller... going to do it at lunch and see if it helps.

Drew
http://www.imdb.com/name/nm2398405/


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Jeremy Garchow
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 2, 2010 at 5:32:39 pm

[Drew Kilcoin] "you mean other apps like AE or other video outs??? If that's the case then no we dont switch back and forth. "

Other applications that use the QT video out via the Kona, yes. Any studio app (color, etc).


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Drew Kilcoin
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 2, 2010 at 5:34:39 pm

We do not use them 99% of the time, so it that seems to not be the issue, but will keep an eye on that to see if that might be a cause...

thanks again

Drew
http://www.imdb.com/name/nm2398405/


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Jeremy Garchow
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 3, 2010 at 3:20:59 am

Have you tried the NDD driver?


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Drew Kilcoin
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 11, 2010 at 12:10:52 am

So all I uninstalled the AJA Driver and then re-installed in and still am getting this problem.. below is a diagnostic of the crash...

Suspected Cause:
This crash appears to have been caused by an issue with your graphics card or graphics drivers. A common cause of issues is running Final Cut Studio on an underpowered graphics card.

Suggested Actions:
* Switch off RT Extreme in Final Cut Pro.
* Export any embedded Motion or LiveType projects on your timeline as QuickTime movies and then reimport them. NO DONT HAVE ANY IN TIMELINE
* Update your operating system, as Apple includes new graphics drivers with each OS X point update. ALL UPDATED
* Consider purchasing a more powerful graphics card. Um its not a week Video card

More Information:
This crash is related to QuickDraw.

Drew
http://www.imdb.com/name/nm2398405/


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Jeremy Garchow
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 11, 2010 at 12:13:25 am

Did you reinstall the NDD version of the driver? you didn't specify.


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Drew Kilcoin
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 11, 2010 at 12:16:04 am

by ndd what do you mean??? most up to date from the website?? if in that case yes.... thanks again for the responding

Drew
http://www.imdb.com/name/nm2398405/


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Jeremy Garchow
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 11, 2010 at 12:19:36 am

[Drew Kilcoin] "ost up to date from the website?? i"

No there's two versions of the driver, the regular and NDD. NDD fixes issues like this, but you won't be able to use the mac desktop out of your Kona card.

Look at this page, and look at the link down from the top:

http://www.aja.com/support/kona/kona-lhi.php

It's marked v7.5 NDD.

Here's the link for your convenience:

http://www.aja.com/ajashare/AJA_KonaLHi_NDD_7.5.zip

Make sure to install v7.5 first using the AJA uninstaller, then reinstall the newly downloaded 7.5 NDD.

Jeremy


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Drew Kilcoin
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 11, 2010 at 12:21:30 am

thanks will do this and see if it helps.....

Drew
http://www.imdb.com/name/nm2398405/


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Drew Kilcoin
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 17, 2010 at 9:44:39 pm

A fix I got for this is when the problem starts to happen, hit Apple+F12 to take the PLayback screen away for a couple seconds and then re-hit Apple+F12 to put monitor back up and the problem goes away.

Drew
http://www.imdb.com/name/nm2398405/


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Drew Kilcoin
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Apr 1, 2010 at 9:01:22 pm

well after changing the driver to NDD and moving around the slots to recommend slot has not stopped it from flickering. Yes I found a work around, but when it started to happen frequently, its annoying. So will be calling aja again and will get the same wow, we've never heard of that response.

Drew
http://www.imdb.com/name/nm2398405/


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Drew Kilcoin
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Apr 1, 2010 at 9:15:44 pm

Shipping me a new one... i just hope its the card

Drew
http://www.imdb.com/name/nm2398405/


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Drew Kilcoin
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Apr 5, 2010 at 11:54:40 pm

Well its not the card.... cause the new card which was sent by AJA is doing the same thing the old one did. SO I am going to put my setups up here and see if anyone has any possible solutions....



Drew
http://www.imdb.com/name/nm2398405/


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Drew Kilcoin
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Apr 8, 2010 at 12:25:03 am

So we decided to try running off of 10.5.8 to see if anything helped our situation, but nope. The new card that AJA even sent to us did the same thing. I have a feeling it could something to do with AJA and FCP 7 and or Our Raid 5 Gtech G-Speed Es Drives not working correctly with each other. It is hooked up by esata and is reading at 326mb/s. ABout what it should be. So i am stumped!!!

We are a 422 Pro Res 1920x1080 23.98 Sequence that is being sent out as a 1080i 10 Bit UNcompressed 29.97 format to our Panasonic 42in TC-P4TS1 HDTV(Consumer). If any one has any suggestions please send them... or maybe better settings suggestions, cause this is the way two different post houses have set up the AJA Settings to get to our tv. thanks to all

Drew
http://www.imdb.com/name/nm2398405/


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Jerome Manato
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 26, 2010 at 7:31:44 am

If you're using a breakout box, try connecting your Kona card output directly to your monitor bypassing the BOB. Maybe the BOB has the problem and not the card...Just a thought!!!


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Drew Kilcoin
Re: KONA LHI Output screen goes crazy on playback then FCP crashes
on Mar 30, 2010 at 10:43:57 pm

no breakout box... again just have been turning all frames on and off with appleF12 and it stops the craziness and it doesn't crash

Drew
http://www.imdb.com/name/nm2398405/


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