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Dennis yeung
Kona 3 with new MacPro crash
on Apr 9, 2009 at 1:50:09 pm

HI
Our new Mac Pro just arrived, 16GB ram, ATI card, 2.66. But when we put in the Kona 3 in with the new 6.0.3 driver the system hang up, can do nothing with it, we try the 6.0.2 the result is same, can anyone help?
thanks
Dennis



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gary adcock
Re: Kona 3 with new MacPro crash
on Apr 9, 2009 at 1:59:14 pm

[Dennis yeung] "Our new Mac Pro just arrived, 16GB ram, ATI card, 2.66. But when we put in the Kona 3 in with the new 6.0.3 driver the system hang up, can do nothing with it, we try the 6.0.2 the result is same, can anyone help? "


go to Applications > AJA utilities > AJA Kona Firmware update and update the firmware on the Kona card - it is not an automatic process.



gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows

Inside look at the IoHD
http://library.creativecow.net/articles/adcock_gary/AJAIOHD.php




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Dennis yeung
Re: Kona 3 with new MacPro crash
on Apr 9, 2009 at 2:36:09 pm

Thanks
But the problem is when we put in the Kona 3 and installed the driver it freeze.
Dennis



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Bob Zelin
Re: Kona 3 with new MacPro crash
on Apr 9, 2009 at 2:43:00 pm

1)remove card

2) uninstall your AJA drivers (AJA Utilities folder).

3) put the card in a DIFFERENT SLOT (and if you have other cards in your new MAC, like a disk drive controller card, or FW card, EVEN IF THOSE ARE WORKING FINE - pull them out !).

4) fire up your new mac, with your Kona 3 in a different slot (like slot 4, for example). You should have NO AJA drivers in your system, so it won't see the card, and you should have NO OTHER CARDS in your system, other than your graphics display card.

Does it work now ? If it does, download the AJA software from the AJA website (dont' use the CD they gave you), and try it again. If it is still freezing up upon boot, you may have a defective card.

Bob Zelin





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gary adcock
Re: Kona 3 with new MacPro crash
on Apr 9, 2009 at 3:14:24 pm

[Dennis yeung] "But the problem is when we put in the Kona 3 and installed the driver it freeze. "

the machine or FCP?

if the machine is freezing something else is wrong.- an error on the card usually causes a kernal panic.

if you cannot boot the computer hold down the shift key so you can boot into "safe mode"

uninstall the aja drivers using the AJA uninstaller

Reinstall using the Kona3 v6.0.3 NDD driver, force quit the installer and then update the firmware on the card using the Firmware UP date utility in Applications > AJA Utilities folder

gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows

Inside look at the IoHD
http://library.creativecow.net/articles/adcock_gary/AJAIOHD.php




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Dennis yeung
Re: Kona 3 with new MacPro crash
on Apr 9, 2009 at 3:32:41 pm

Thanks All, will try now.



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Dennis yeung
Re: Kona 3 with new MacPro crash
on Apr 11, 2009 at 7:38:15 am

I try different way still not work.


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gary adcock
Re: Kona 3 with new MacPro crash
on Apr 11, 2009 at 1:38:58 pm

q[Dennis yeung] "I try different way still not work"

help us out...

what have you tried and what is not working the solution from Bob and I both would allow you to boot your machine.



gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows

Inside look at the IoHD
http://library.creativecow.net/articles/adcock_gary/AJAIOHD.php




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Dennis yeung
Re: Kona 3 with new MacPro crash
on Apr 12, 2009 at 1:46:26 am

Thanks all
I had try following ways.
1. Put it in different slot, put the card in then install the driver. And also install the driver before put in the card.
2. install the card,then install the drive in the safe mode.
3. Reinstasll the OS repeat the previous step.
The resault still the same. But when I put the kona back to my old 8 core everythings is fine !

Many thanks
Dennis



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gary adcock
Re: Kona 3 with new MacPro crash
on Apr 12, 2009 at 1:19:30 pm

[Dennis yeung] "1. Put it in different slot, put the card in then install the driver. And also install the driver before put in the card.
2. install the card,then install the drive in the safe mode.
3. Reinstasll the OS repeat the previous step.
"


AT what point did you install the firmware update on the card as I told.

IT is NOT part of the driver install

IT is REQUIRED that you update the FIRMWARE SEPARATELY from the DRIVER.



gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows

Inside look at the IoHD
http://library.creativecow.net/articles/adcock_gary/AJAIOHD.php




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Dennis yeung
Re: Kona 3 with new MacPro crash
on Apr 13, 2009 at 1:32:31 am

I uninstall all thr driver, put in the card update thr firmware then the system hang up. I had try in different slot.
Thanks




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Ian Dalton
Re: Kona 3 with new MacPro crash
on Apr 14, 2009 at 9:59:43 am

We have version 6.0.2 and 6.0.3 driver running on the previous version of Intel MAC perfectly happily.

On the new one, however, even after firmware update, 6.0.2 and 6.0.3 both cause the machine to not boot properly. In neither instance is it possible to log on to get rid of the driver so a safe boot is required.

I have installed version 6.0.1 and the machine is fine. If you are using FCP you probably only need 6.0.1 anyway.


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gary adcock
Re: Kona 3 with new MacPro crash
on Apr 14, 2009 at 1:07:22 pm

[Ian Dalton] "On the new one, however, even after firmware update, 6.0.2 and 6.0.3 both cause the machine to not boot properly."

Which graphics card?

I am hearing about issues with some Nvdia cards in the new machines.

call Aja tech support- they need to be aware of this...


gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows

Inside look at the IoHD
http://library.creativecow.net/articles/adcock_gary/AJAIOHD.php




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Dennis yeung
Re: Kona 3 with new MacPro crash
on Apr 15, 2009 at 2:47:43 am

Thanks All
the problem fix, we reinstall the OS then install the 6.0.3 NDD versions, its come back again. we think the problem is we install the normal 6.0.3 version and haven't del all the driver files in the system.
many thanks
Dennis



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Ian Dalton
Re: Kona 3 with new MacPro crash
on Apr 15, 2009 at 4:09:39 am

If you cured it using the NDD version of the driver, ten to one you have an Nvidia card.


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Ian Dalton
Re: Kona 3 with new MacPro crash
on Apr 15, 2009 at 4:13:11 am

This is with a Radeon HD 2600. Different, but repeatable problems. I will inform AJA support.


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Dave Barnard
Re: Kona 3 with new MacPro crash
on Apr 18, 2009 at 10:42:27 am

We have a similar problem with 3 new MacPro's on a clients SAN installation

All have Radeon GFX cards & Apple Fibre Channel cards

Introducing the FC card into the system apparently causes the machine to hang on boot with 6.0.3 or 6.0.2 Kona drivers

I will check the status of the board firmware when I am on site on Monday

We have the machines working with the 6.0.1 NDD diver, is there any difference between the firmware included with this driver and the later releases?

Can't find anything on AJA's website about compatibility with the current MacPro hardware - there clearly are some problems!

Dave Barnard
cinedigital
London, UK




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Ian Dalton
Re: Kona 3 with new MacPro crash
on Apr 20, 2009 at 11:57:37 am

I was recommended by Kona to use the 6.0.3 NDD package. Although this is usually used with NVidia cards, it works fine with the Radeon HD and doesn't cause the boot problems.


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