 | Thanks to AJA!
on Mar 9, 2009 at 10:56:22 pm |
I have given thanks here before to the tech support at AJA. But after my call with Steve at AJA today I have to post again. I had one issue that was related to AJA software, which Steve got me through in minutes. And then I asked him a related question about how my system is set up, which led to another question. And in the space of a few minutes Steve had fixed two things which were certainly not AJA's fault; but he just stayed with me and got me past the problems I had even though they turned out to be my own configuration errors.
So kudos again to Steve and AJA. Tech support like that seems rare these days. And it is very much appreciated by this customer. (And is a big reason why I own so much of their gear!)
-- Ron
 | Re: Thanks to AJA! on Mar 10, 2009 at 12:16:57 am |
 | Re: Thanks to AJA! - I third that! on Mar 10, 2009 at 9:36:02 pm |
Last week I was having an issue with my Kona card. Jim in support walked me through a few ideas and after that didn't work sent me a new card the next day. Problem solved. Best...Support....Ever.
Thanks guys!
John
Magic Feather Inc.
 | Re: Thanks to AJA! - I third that! on Mar 11, 2009 at 2:58:28 am |
I disagree with all of you. AJA is not that great. My toilet got stuffed up, and I called AJA support, and they refused to come over to unclog my toilet - AND they did not even suggest what to do about the clog. You call that support ?
Besides, AJA is planning on following AVID's support model, and all of you will soon be paying $4000 a year PER SYSTEM to just get to speak to an AJA tech about your problems. That will teach you !
(some of you think that I am making a joke about the price of AVID support - don't you ? ).
Bob Zelin
 | Re: Thanks to AJA! - I fouth that! on Mar 11, 2009 at 11:07:01 am |
Just a few weeks ago we were a having problem with our K3. Aja shipped us a replacement from California to Scotland in 4 days flat.
Great service.
-Simmie
6 MacPros - Kona 3 & Kona LH
1 G5s - Kona LH
xbox360, Wii, PSP, PS3
http://www.speak.co.uk | Re: Thanks to AJA! - I fouth that! on Mar 11, 2009 at 11:48:53 am |
Hi Stuart
Glad AJA sorted you out, but in case you get in the same situation in the future the UK AJA distributor has swap out stock and would ship you an advanced replacement overnight.
Best regards
Matty Causon
Phosphor
European Business Management for AJA Video Systems Inc.
matty@phosphor.pro | +44 7771 800832 | skype: mrcauson
