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Can't Reinstall software

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Hank Simon
Can't Reinstall software
on Feb 14, 2009 at 8:23:45 am

Iv'e been trying unsuccesfuly to reinstall the aja software on my Mac pro. It keeps saying the software is already installed even thou I did an uninstall and a clean OS install 10.5.6. Do I have to remove the card in order to install? Going crazy. Friday the 13th!! Aja was closed due to bad weather so I couldn't reach support. anyone?

FCP 5.1.4
Aja 3.4


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David Roth Weiss
Re: Can't Reinstall software
on Feb 15, 2009 at 7:04:38 am

Run the uninstall utility in the Kona directory in the application folder. Then reinstall.

David Roth Weiss
Director/Editor
David Weiss Productions, Inc.
Los Angeles

POST-PRODUCTION WITHOUT THE USUAL INSANITY ™


A forum host of Creative COW's Apple Final Cut Pro, Business & Marketing, and Indie Film & Documentary forums.


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Hank Simon
Re: Can't Reinstall software
on Feb 15, 2009 at 8:22:49 pm

Thanks, I've run the uninstall and even reinstalled my os with erase and install. You would think that everything other than the os would be gone. But I keep getting same message that aja is installed. I will have to talk to aja on Monday.

Hank Simon


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Chris Borjis
Re: Can't Reinstall software
on Feb 17, 2009 at 6:41:33 pm


look for the "reciepts" folder and delete the aja file.

Aja if your listening, please build your uninstaller to
take care of this. this will surely save some support calls.

that same reciept file prevents somebody who may have updated
their drivers, to revert to an older version. sometimes
and updated driver causes a new problem and folks need
to put the old driver back.




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