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Stuck XKR cable in K3Box

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Warren Eig
Stuck XKR cable in K3Box
on Mar 15, 2008 at 9:43:19 pm

Anyone have this problem. I can't get a Male (Input) XLR cable out of the AES/EBU connector of the K3Box. I actually have undone the cable so just the metal portion of the cable is in the box and the actual cable is free.

Is there a problem with AJA's build of the K3 Box?

Warren

Warren Eig

O 310-470-0905


email: warren@babyboompictures.com

website: http://www.babyboompictures.com


http://www.atomfilms.com/af/content/knitwits

http://www.atomfilms.com/film/family_xmas.jsp



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Warren Eig
Re: Stuck XLR cable in K3Box
on Mar 15, 2008 at 9:44:00 pm

I meant XLR in the subject.

Warren

Warren Eig

O 310-470-0905


email: warren@babyboompictures.com

website: http://www.babyboompictures.com


http://www.atomfilms.com/af/content/knitwits

http://www.atomfilms.com/film/family_xmas.jsp



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Jeremy Garchow
Re: Stuck XLR cable in K3Box
on Mar 15, 2008 at 10:28:42 pm

Sounds like your XLR cable is smashed.




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walter biscardi
Re: Stuck XLR cable in K3Box
on Mar 15, 2008 at 10:34:23 pm

[Jeremy Garchow] "Sounds like your XLR cable is smashed."

Kind of sounds like it. We have two K3 boxes and one K2 box and I've never had an issue with an XLR cable getting stuck in one.

Walter Biscardi, Jr.
Biscardi Creative Media
HD and SD Production for Broadcast and Independent Productions.

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Warren Eig
Re: Stuck XLR cable in K3Box
on Mar 16, 2008 at 5:54:20 am

Not a smashed cable. Now I have three XLRs stuck in the K3Box in three different in puts. I've managed to unscrew the housing and pull out the plugs and wire. Now three metal housing are stuck in three separate XLR in on the K3Box.

I suspect a bad box. My third one.

Warren

Warren Eig

O 310-470-0905


email: warren@babyboompictures.com

website: http://www.babyboompictures.com


http://www.atomfilms.com/af/content/knitwits

http://www.atomfilms.com/film/family_xmas.jsp



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Bob Zelin
Re: Stuck XLR cable in K3Box
on Mar 16, 2008 at 3:14:40 pm

Warren -

I want you to contact AJA tech support, and have them reference your call to the email that I am going to send them now. No reason to discuss this any further on this forum.

Bob Zelin




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Warren Eig
Re: Stuck XLR cable in K3Box
on Mar 16, 2008 at 4:25:51 pm

Thanks Bob.

Warren

Warren Eig

O 310-470-0905


email: warren@babyboompictures.com

website: http://www.babyboompictures.com


http://www.atomfilms.com/af/content/knitwits

http://www.atomfilms.com/film/family_xmas.jsp



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Shane Ross
Re: Stuck XLR cable in K3Box
on Mar 17, 2008 at 1:35:43 am

As a warning, superglue is NOT a lubricant. DO this once and BOY, will you remember.

You didn't use that in this did you? WD-40 is a better solution.



Shane



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Warren Eig
Re: Stuck XLR cable in K3Box
on Mar 17, 2008 at 5:53:12 am

No super glue or lubricants.

Warren

Warren Eig

O 310-470-0905


email: warren@babyboompictures.com

website: http://www.babyboompictures.com


http://www.atomfilms.com/af/content/knitwits

http://www.atomfilms.com/film/family_xmas.jsp



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Mathieu Marano
Re: Stuck XKR cable in K3Box
on Mar 17, 2008 at 10:00:53 pm

I have the same problem. I plugged the male XLR connectors of my ADA4 in my new K3box and all 4 connectors are stuck. Got any luck or trick?

Mathieu Marano
online editor - motion graphics - Post-prod director
Directeur technique de post-production
Le Bureau de post production

Administrator of the Montreal Final Cut User Group
http://www.finalcutmtl.org


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Bob Zelin
Re: Stuck XKR cable in K3Box
on Mar 17, 2008 at 10:18:45 pm

yes - this is the trick.
Go to http://www.aja.com, and call their tech support dept. This will be taken care of for you, no questions asked.

Bob Zelin




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Jon Weigand
Re: Stuck XLR cable in K3Box
on Mar 18, 2008 at 12:50:56 am


Warren,

I have had the same problem with first XLR port. Eventually pulling REALLY REALLY hard got it out. I'm hoping not to have to disconnect my cables again, fingers crossed.

Jon Weigand



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Mathieu Marano
Re: Stuck XKR cable in K3Box
on Mar 18, 2008 at 1:08:48 pm

I called Kathy at AJA and she helped me disconnect the cables and offered to send me a new k3box the next day. AJA always gives great support.

Mathieu Marano
online editor - motion graphics - Post-prod director
Directeur technique de post-production
Le Bureau de post production

Administrator of the Montreal Final Cut User Group
http://www.finalcutmtl.org


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