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Problem with Kona 3 - new installation

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Paul Burgess
Problem with Kona 3 - new installation
on Feb 24, 2008 at 1:44:58 am

I have installed my Kona 3 today into a new Powermac with FCP.
Ay first it all seemed to work OK - I played with it for a bit and then GCP was no longer inm control of it - only the default bars appeared on the 42 inch plasma monitor I had attached to the component out and FCP was not showing as in control in the Kona 3 control tab.

In trying to cure this I did a restart of the computer only to find that it would no longer restart - all I got was a message to say that I must restart. I tried many times without any change - then I took the Kona 3 card out and the computer started up OK first time.

So my questions are:-
Any idea how to force FCP to take control?
Any idea about the endless restart request - what could be causing it?
Any help much appreciated



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walter biscardi
Re: Problem with Kona 3 - new installation
on Feb 24, 2008 at 1:49:23 am

[Paul Burgess] "I have installed my Kona 3 today into a new Powermac with FCP."

I'm assuming you mean a new Mac Pro. PowerMac is the older PCI-X G5 architecture and the Kona 3 would not install in that machine.


[Paul Burgess] "FCP was not showing as in control in the Kona 3 control tab."

FCP will only be in control if you are using an AJA Kona Easy Setup or manually setting the Kona as the output device. If you are using something like DV, then FCP will not be in control and the Kona card will revert to whatever you have set under the "Control" tab of the AJA Control Panel.

[Paul Burgess] "then I took the Kona 3 card out and the computer started up OK first time."

Do you have the card installed into a proper slot in the machine as recommended in the Installation manual?

Did you download and install the latest 5.1 drivers from aja.com's website?



Walter Biscardi, Jr.
Biscardi Creative Media
HD and SD Production for Broadcast and Independent Productions.

STOP STARING AND START GRADING WITH APPLE COLOR
The new Color Training DVD now available from the Creative Cow!

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Paul Burgess
Re: Problem with Kona 3 - new installation
on Feb 24, 2008 at 1:51:07 am

Thank you for your reply.
Yes -i downloaded the latest driver today and installed it in slot 3 as per instructions..



Paul


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Paul Burgess
Re: Problem with Kona 3 - new installation
on Feb 24, 2008 at 3:29:26 am

I have now reinstalled the software and the card and the computer switches on OK but still left without FCP taking control. I am using Leopard with driver 5.1.

Is there some way I can force FCP to use the card?

Paul


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Paul Burgess
Re: Problem with Kona 3 - new installation
on Feb 24, 2008 at 3:49:30 am

All solved now - it was me being stupid with some settings!
Just hope the mac does not crash again.

Paul


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Paul Burgess
Re: Problem with Kona 3 - new installation
on Feb 25, 2008 at 12:07:17 am

Spoke to soon. I thought it was me but it isn't.

All works fine for a while then FCP stops controlling the Kona board - then after say ten minutes the computer crashes with the message to restart - that all you get from then on no matter how many times you try. Renove the card and the computer boots up again.
If I am alone with this then I guess I just have a faulty board - I will try and look up support over here in the UK. .

Paul


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Jeremy Garchow
Re: Problem with Kona 3 - new installation
on Feb 25, 2008 at 1:24:55 am

What slot is your Kona in, what versions of everything are on, what version is your MacPro?




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Paul Burgess
Re: Problem with Kona 3 - new installation
on Feb 25, 2008 at 8:18:42 am

The Kona was only purchased last Friday and was installed in slot 3 in a Power Mac purchased in Decemeber twin 5.0 Ghz quad core.
Kona 5.1 driver.

Running Leopard with latest updates.

After the initial problems I uninstalled the Kona, removed the card and tried - it booted up OK. Installed the card and software - it now worked but as you are working on it FCP gradually loses touch with the card followed by a screen close down with one multi- language message asking for a restart and that from then on is all you get. Its no not working at all.

At first i thought it was me but I was wrong. At least now its conistant - it never even allows me to boot the machine up.

Paul


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walter biscardi
Re: Problem with Kona 3 - new installation
on Feb 25, 2008 at 12:24:18 pm

[Paul Burgess] "The Kona was only purchased last Friday and was installed in slot 3 in a Power Mac purchased in Decemeber twin 5.0 Ghz quad core."

Ok, this machine does not exist. Mac Pro 8 core 3.2Ghz is the top of the line Mac Pro.

Before we go any further, we need to know exactly which machine you're running and if you truly have a PowerMac, then that is the problem right there.

Walter Biscardi, Jr.
Biscardi Creative Media
HD and SD Production for Broadcast and Independent Productions.

STOP STARING AND START GRADING WITH APPLE COLOR
The new Color Training DVD now available from the Creative Cow!

Read my Blog!


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Paul Burgess
Re: Problem with Kona 3 - new installation
on Feb 25, 2008 at 2:42:55 pm

Iys an 8 core 3.0 Ghz Mac Pro bought in december - it was top of the line then.
Model Name: Mac Pro
Model Identifier: MacPro2,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 3 GHz
Number Of Processors: 2
Total Number Of Cores: 8
L2 Cache (per processor): 8 MB
Memory: 8 GB
Bus Speed: 1.33 GHz
Boot ROM Version: MP21.007F.B08
SMC Version: 1.15f3

Is that a problem?

Paul


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Jeremy Garchow
Re: Problem with Kona 3 - new installation
on Feb 25, 2008 at 2:44:08 pm

[walter biscardi] "Before we go any further, we need to know exactly which machine you're running and if you truly have a PowerMac, then that is the problem right there."

Agreed. If you are running a MacPro that does not have PCIe 2.0, you also have to set up your slot configuration for an optimal Kona setup.

Are there any other cards in the system?

The easiest way to check your version is to go to the Apple menu and choose "About this Mac". What does it say for "processor"?

Jeremy


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Paul Burgess
Re: Problem with Kona 3 - new installation
on Feb 25, 2008 at 3:37:42 pm

I have printed out the spec above but here it is again.
Model Name: Mac Pro
Model Identifier: MacPro2,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 3 GHz
Number Of Processors: 2
Total Number Of Cores: 8
L2 Cache (per processor): 8 MB
Memory: 8 GB
Bus Speed: 1.33 GHz
Boot ROM Version: MP21.007F.B08
SMC Version: 1.15f3

There is only the video graphics card in slot 1. ATI X-1900 512Mb

Thank foe responding.
Its



Paul


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Jeremy Garchow
Re: Problem with Kona 3 - new installation
on Feb 25, 2008 at 3:53:20 pm

OK. We have found the problem.

This is all explained in the Kona readme for future reference, but here goes:

Put the Kona in slot 3.

Open your HardDrive > System > Library > CoreServices folder.

In there you will find an Application called Expansion Slot Utility.app

Open that (careful as it sometimes hides behind your main finder window and doesn't behave like a regular app), choose the second option down. x16 Graphics Slot + Two x4 Lane and One x1 Lane Slots.

Save and restart.

Jeremy


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Paul Burgess
Re: Problem with Kona 3 - new installation
on Feb 25, 2008 at 10:46:20 pm

Thanks and thanks again.
It worked once I had done as you said and also changed the driver to the NDD version.

I must always remember to read the Read me!!!

Paul


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Jeremy Garchow
Re: Problem with Kona 3 - new installation
on Feb 25, 2008 at 10:53:18 pm

No worries. Glad you are up and running.

Jeremy


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Rob Brunner
Re: Problem with Kona 3 - new installation
on Apr 4, 2009 at 11:32:50 pm

Hey Guys. I was just reading your thread and i have a similar problem.
I just updated my tower to Leparod and my final cut would load up and just crash before getting past the load screen. So i deleted my prefrences and got a little bit further.
As soon as i tried to load a setup that involved my AJA Kona card it would crash again.

I then tried to get into my AJA Kona Control panel and it would also crash.

So i just tried to get to my Expansion Slot Utility app. and there is a big circle with a line through it saying that it is not supported on this architecture.

What can i do to get up and editing again???

Thanks in advance


Rob


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walter biscardi
Re: Problem with Kona 3 - new installation
on Apr 5, 2009 at 12:16:44 pm

[Rob Brunner] "Hey Guys. I was just reading your thread and i have a similar problem.
I just updated my tower to Leparod and my final cut would load up and just crash before getting past the load screen"


You updated from Tiger to Leopard? Did you do the proper method of completely erasing your System Drive, then do a clean install of the OS, run all the updates, then a clean install of all your software?

If you simply performed an 'Upgrade' from Tiger to Leopard you're in for all sorts of issues. You need to do a Clean Install.



Walter Biscardi, Jr.
Biscardi Creative Media
HD and SD Production for Broadcast and Independent Productions.

Read my Blog!

STOP STARING AND START GRADING WITH APPLE COLOR Apple Color Training DVD available now!


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gary adcock
Re: Problem with Kona 3 - new installation
on Apr 5, 2009 at 1:41:13 pm

[Rob Brunner] "What can i do to get up and editing again??? "

Manually run the firmware updater in Applications> Aja Utilities before you do anything else.

The Kona 3 card does not auto update the firmware


gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows

Inside look at the IoHD
http://library.creativecow.net/articles/adcock_gary/AJAIOHD.php




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Rob Brunner
Re: Problem with Kona 3 - new installation
on Apr 5, 2009 at 5:44:34 pm

Worked perfectly! I am up and running. Thank you so much.


Rob Brunner


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