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Media Encoder Crashing

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David Jones
Media Encoder Crashing
on Oct 9, 2014 at 11:04:06 pm

Hi All,

We decided to go with Adobe Creative Cloud for our documentary projects. However, about every time when we close Media Encoder it crashes. Even after the just released update. Anyone else have this problem? Any fixes in the works?

DCJ


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Todd Kopriva
Re: Media Encoder Crashing
on Oct 9, 2014 at 11:21:41 pm

I recommend asking Adobe Media Encoder questions on the AME forum, not this non-technical debate forum.

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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Kevin Monahan
Re: Media Encoder Crashing
on Oct 10, 2014 at 10:47:51 pm
Last Edited By Kevin Monahan on Oct 10, 2014 at 10:49:08 pm

Hi David,
In most cases of crash on Quit lately, you must uninstall and reinstall Media Encoder. See if that works for you.

(BTW, this message appears in the Media Encoder forum originally and is copied here by Creative Cow).

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


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David Jones
Re: Media Encoder Crashing
on Oct 11, 2014 at 2:10:56 am

Thanks! We'll do the uninstall/reinstall.

DCJ


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David Jones
Re: Media Encoder Crashing
on Oct 12, 2014 at 2:11:52 am

Yeah, still crashes every time, even after a couple of uninstall/reinstalls.

DCJ


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Kevin Monahan
Re: Media Encoder Crashing
on Oct 12, 2014 at 4:50:29 pm

Hi David,
I would advise you to contact Adobe support then. http://helpx.adobe.com/contact.html
After connecting, ask to be connected to the "video queue."

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


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