FORUMS: list search recent posts

Adobe Chat not available - any ideas?

COW Forums : Adobe Creative Cloud Debate

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
Simon Ubsdell
Adobe Chat not available - any ideas?
on Aug 11, 2014 at 11:54:26 am
Last Edited By Simon Ubsdell on Aug 11, 2014 at 12:57:20 pm

When I try to access Adobe chat help, I get the following message:

Please quit and restart your browser to start a new chat session.

Which however still won't allow me to initiate a new chat session.

Does anybody have any experience of how to resolve this?

After an unsuccessful update to Creative Cloud Desktop, Premiere and After Effects have decided they don't want to launch. I had a ticket with the Download and Installation guys which they've decided to close on their own initiative (not mine) because they have decided the issue is After Effects related (!) and therefore not their problem, which is a shame.

Obviously I could hold on the telephone line for the rest of the day listening to seriously irritating music, but I'd rather not if there's any other way.

Any help much appreciated.

Simon Ubsdell
tokyo-uk.com


Return to posts index

Andy Edwards
Re: Adobe Chat not available - any ideas?
on Aug 11, 2014 at 12:48:36 pm

Adobe site went through a major update over the weekend including CC. Not sure if it affects your specific issues or not. Maintenance was scheduled to be done this morning.

Andy


Return to posts index

Simon Ubsdell
Re: Adobe Chat not available - any ideas?
on Aug 11, 2014 at 12:55:56 pm
Last Edited By Simon Ubsdell on Aug 11, 2014 at 12:58:21 pm

[Andy Edwards] "Adobe site went through a major update over the weekend including CC. Not sure if it affects your specific issues or not. Maintenance was scheduled to be done this morning. "

Yes, it could be that. Thanks. I was having this problem as early as Thursday which is before the maintenance was supposed to start but maybe they started early and didn't tell us.

Just unfortunate timing, I guess.

Simon Ubsdell
tokyo-uk.com


Return to posts index


Ryan Holmes
Re: Adobe Chat not available - any ideas?
on Aug 11, 2014 at 2:56:33 pm

[Simon Ubsdell] "Does anybody have any experience of how to resolve this?"

No problems initiating chat over here (Texas). Have you tried different browsers (clear cache/history)?

Are you starting from this area: http://helpx.adobe.com/contact.html

Ryan Holmes
http://www.ryanholmes.me
@CutColorPost


Return to posts index

Simon Ubsdell
Re: Adobe Chat not available - any ideas?
on Aug 11, 2014 at 3:01:25 pm

[Ryan Holmes] "Have you tried different browsers (clear cache/history)?"

Thanks, Ryan. Stupidly I forgot to try a different browser. Clearing the cache on Chrome still doesn't work but Firefox lets me in.

Thanks again.

Simon Ubsdell
tokyo-uk.com


Return to posts index

Kevin Monahan
Re: Adobe Chat not available - any ideas?
on Aug 11, 2014 at 3:46:04 pm

Simon,
Please let me know if you continue to have issues. Hope you can get your problems resolved soon.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


Return to posts index


Simon Ubsdell
Re: Adobe Chat not available - any ideas?
on Aug 11, 2014 at 3:57:22 pm

Thanks very much, Kevin. I appreciate it.

Hopefully there's an easy answer.

Simon Ubsdell
tokyo-uk.com


Return to posts index

Simon Ubsdell
Re: Adobe Chat not available - any ideas?
on Aug 11, 2014 at 5:45:55 pm

Hi Kevin

Problem solved.

I just wanted to add that I know Adobe support has come in for a lot of flak, but in this case, although it took quite a while to track down the issue, the response time was very good, the help was very clear and I got the result I needed. The chat support does seem to have improved a lot since the last time I had to use it.

Now if someone at Adobe could just work on that website ... ;-)

Simon Ubsdell
tokyo-uk.com


Return to posts index

Kevin Monahan
Re: Adobe Chat not available - any ideas?
on Aug 11, 2014 at 6:33:59 pm

Hi Simon,
Very glad to hear it!

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


Return to posts index

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
© 2017 CreativeCOW.net All Rights Reserved
[TOP]