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sunny jhooty
adobe tech support wait time
on Dec 23, 2013 at 7:29:39 pm

as i'm typing this post, i have been on hold for over 2.5 hours with adobe tech support and i have not talked to anyone yet. what a joke!


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Dave LaRonde
Re: adobe tech support wait time
on Dec 23, 2013 at 11:46:47 pm

That's been pretty much the norm for the past couple-three years, sorry to say.

Dave LaRonde
Promotion Producer
KGAN (CBS) & KFXA (Fox) Cedar Rapids, IA


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sunny jhooty
Re: adobe tech support wait time
on Dec 24, 2013 at 6:28:17 pm

after nearly 4 hours of waiting on hold and another 45 minutes speaking to a tech, i finally got my issue resolved.


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Gary Huff
Re: adobe tech support wait time
on Dec 24, 2013 at 7:02:38 pm

[sunny jhooty] "
after nearly 4 hours of waiting on hold and another 45 minutes speaking to a tech, i finally got my issue resolved."


That's why it pays to know how to Google.

BTW, I had to call in to Apple to get my free iWork apps for my new iPad Air. Took 2 1/2 hours.


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Steve Brame
Re: adobe tech support wait time
on Dec 24, 2013 at 8:33:24 pm

Used to call in to Serious Magic, the company that developed Ultra Key and was bought by Adobe. This is where Adobe Evangelist Karl Soulé came from. When I would call SM, Karl would usually answer the phone. Sadly, those days are over.

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-------------------------------------------
"98% of all computer issues can be solved by simply pressing 'F1'."
Steve Brame
creative illusions Productions


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Jim Wiseman
Re: adobe tech support wait time
on Dec 24, 2013 at 10:04:37 pm

Never had a problem with Apple. Adobe, forget it. 3 hours to India and "please reinstall". Google and the Cow. Some Facebook.

Jim Wiseman
Sony PMW-EX1,Pana AJ-D810 DVCPro, DVX-100, Nikon D7000, Final Cut Studio 2 and 3, Media 100 Suite 2.1.3, Premiere Pro 5.5 and 6.0, AJA ioHD, AJA Kona LHi, Avid MC, Hexacore MacPro 3.33 Ghz 24Gb RAM GTX-285 120GB SSD, Macbook Pro 17" 2011 2.2 Ghz Quadcore i7 8Gb SSD, G5 Quadcore PCIe


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