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Speedgrade CC Oct. Update Crashes instantly with Mercury Transmit

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John Pale
Speedgrade CC Oct. Update Crashes instantly with Mercury Transmit
on Nov 1, 2013 at 11:20:29 am

After updating, Speedgrade crashes instantly when I turn on Mercury transmit to view via my Kona 3.

I installed the latest AJA driver and adobe plugins.

Everything worked fine before upgrading. Kind of renders Speedgrade useless again if I can't view the grade on a broadcast monitor.

Mac Pro 2008
8 core x 2.8 ghz
32 GB Ram
Nvidia gtx 470
AJA Kona 3
Mac OSX 10.8.5


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Kevin Monahan
Re: Speedgrade CC Oct. Update Crashes instantly with Mercury Transmit
on Nov 1, 2013 at 5:23:31 pm

John,
I have not seen anyone else with this issue as of yet. You might have better luck solving your issue in the SpeedGrade forum: http://forums.creativecow.net/adobespeedgrade

We also have a very good forum at adobe.com:
http://forums.adobe.com/community/speedgrade

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!


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Bob Murray
Re: Speedgrade CC Oct. Update Crashes instantly with Mercury Transmit
on Nov 1, 2013 at 5:54:24 pm

Having exactly the same problem. SpeedGrade crashes immediately when launching Mercury Transmit.

MacPro 2013
2.93 12-core
OS 10.8.5
40GB Ram
Nvidia Quadro 4000
Kona 3G 10.4.8



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John Pale
Re: Speedgrade CC Oct. Update Crashes instantly with Mercury Transmit
on Nov 4, 2013 at 3:13:00 am

[Kevin Monahan] "John,
I have not seen anyone else with this issue as of yet. You might have better luck solving your issue in the SpeedGrade forum: http://forums.creativecow.net/adobespeedgrade
"


I did post in the Speedgrade forum, but for some reason my post appears both in the Speedgrade Forum and the Adobe CC Pie Fight Forum.


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Hal Dowdy
Re: Speedgrade CC Oct. Update Crashes instantly with Mercury Transmit
on Nov 1, 2013 at 5:46:42 pm

I have the same issue

Partner/Director
Broadscope Media, Inc.

Mac Pro 2010
12 Core
24GB ram
Kona lhi


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Greg Jones
Re: Speedgrade CC Oct. Update Crashes instantly with Mercury Transmit
on Nov 1, 2013 at 6:18:24 pm

I have the exact same issue. I have a Kona 3G. Speedgrade crashes. If I uninstall the Aja Adobe drivers, though, it works.

Greg Jones
Orlando,Fl.
http://www.d7-inc.com


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Kevin Monahan
Re: Speedgrade CC Oct. Update Crashes instantly with Mercury Transmit
on Nov 1, 2013 at 10:50:19 pm

Sorry to hear that guys. I have heard that disabling Neat and FXFactory plug-ins solves this issue with some customers. If you have either or both of those plug-ins, can you give that a try?

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!


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John Pale
Re: Speedgrade CC Oct. Update Crashes instantly with Mercury Transmit
on Nov 2, 2013 at 2:16:02 am

FWIW, Kevin, I don't have either plugin…or any third party plugins for Adobe Products.


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Andy Field
Re: Speedgrade CC Oct. Update Crashes instantly with Mercury Transmit
on Nov 2, 2013 at 12:56:10 pm

FYI had similar problem (Speedgrade would crash on opening) FX Factory plugins were the problem - go to their site and download 4.1.1 - fixed it for us.

Andy Field
FieldVision Productions
N. Bethesda, Maryland 20852


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Rupert Howe
Re: Speedgrade CC Oct. Update Crashes instantly with Mercury Transmit
on Nov 19, 2013 at 2:02:46 pm

We are having an issue with this too - and we have no extra plugins.

We have tried the latest drivers and Adobe plugins, and also rolled back to versions 10.4.8, 10.4.7 and 10.4.5

In between, we have uninstalled, restarted, repaired disk permissions and trashed preferences.

As soon as you click enable, Speedgrade crashes.

- - -
Rupert Howe
Production Workflow Lead
Support Partners (UK) Ltd at BBC Bristol Digital Village
http://support-partners.com/


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Niclas Bahn
Re: Speedgrade CC Oct. Update Crashes instantly with Mercury Transmit
on Nov 2, 2013 at 8:55:40 pm

Please upgrade FxFactory to 4.1.1. You can find the latest build of FxFactory here:
http://www.noiseindustries.com/fxfactory/download/

http://www.noiseindustries.com


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Lance Moody
Re: Speedgrade CC Oct. Update Crashes instantly with Mercury Transmit
on Nov 4, 2013 at 2:00:36 am

How many times has FXFactory caused this exact behavior?

I remember the same kind of showstopper bug affecting FCP a long time ago. I deleted the plug-in and never looked back.

Lance



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Niclas Bahn
Re: Speedgrade CC Oct. Update Crashes instantly with Mercury Transmit
on Nov 4, 2013 at 2:47:40 am

Hi Lance,

We are sorry that you had a bad experience.

Unfortunately changes in host applications (such as Premiere Pro or FCP) require changes in plugins that run on them. In this case the problem was introduced with an update to Premiere Pro.

We work very hard to address all problems that arise as quickly as possible. We issued a fix hours after the problem was recognized.

We hope you will give FxFactory another chance in the future. While no software is perfect, it is something we strive for.

Regards,

Niclas

http://www.noiseindustries.com


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Kevin Monahan
Re: Speedgrade CC Oct. Update Crashes instantly with Mercury Transmit
on Nov 4, 2013 at 6:19:20 pm

Personally, I am a huge fan of FXFactory plug-ins. Glad they have a patch out already. Good going Niclas!

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!


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Bob Pierce
Re: Speedgrade CC Oct. Update Crashes instantly with Mercury Transmit
on Nov 8, 2013 at 10:14:40 pm

Same problem here, no third party plugins (already had to remove Neat Video Reduce Noise). Any further info about this?
Bob


Director of Photography • Editor
http://www.lightstreamassociates.com




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