FORUMS: list search recent posts

Cs6 cc installation issues

COW Forums : Adobe Creative Cloud Debate

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
Ron Heydon
Cs6 cc installation issues
on Jul 16, 2013 at 7:09:43 am

Scenario
Paid for and downloaded creative suite all good
Open any application and it is still a trial
9 hours phone support later from Adobe India
Still a trial,version
Adobe stumped
Uninstall all adobe reference on computer as instructed
Reinstall creative cloud and apps again now 4 times
Still no luck
Any solutions welcomed
2012 iMac
16 g ram
3tb hard drive

Regards to all

Ron Heydon
Cre8ive Media
New Zealand

Cre8ive Media New Zealand


Return to posts index

Morten Ranmar
Re: Cs6 cc installation issues
on Jul 16, 2013 at 8:03:21 am

Check and see if they sold you CC for teams. Every install needs to be accepted by administrator through the control panel.

- No Parking Production -

2 x Finalcut Studio3, 2 x Prod. bundle CS6, 2 x MacPro, 2 x ioHD, Ethernet File Server w. X-Raid.... and FCPX on trial


Return to posts index

Chris Pettit
Re: Cs6 cc installation issues
on Jul 16, 2013 at 2:43:47 pm

did I understand you correctly? Did they ask you to uninstall all creative suite apps, like CS6? If that what they're telling you to do, yet another reason to not subscribe.

However, I had this problem twice before with multiple upgrades, where the new apps wont instal properly becasue of conflicts with the old apps. It required a complete uninstall of all other CS apps, then clean the system, then re-install new apps. With tier 2 support at Adobe it took 10 days.

But going from memory, the first place to start might be the Adobe cleaner tool. Have they talked about it? Not sure if it applies to CC, but here is the link:

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-prob...


Return to posts index


Kevin Monahan
Re: Cs6 cc installation issues
on Jul 16, 2013 at 6:06:25 pm

Hi Ron,
Sorry about your trouble with support. Bring your question to the Downloading, Installing, and Setting Up forum: http://forums.adobe.com/community/download_install_setup

Lots of Adobe employees there that can assist.

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!


Return to posts index

Andy Edwards
Re: Cs6 cc installation issues
on Jul 19, 2013 at 5:49:54 pm

Ron,

Went through a similar issue with changing my CC subscription. Here is a link from Adobe which helped stop the "trial" notices. Make sure you are logged into https://creative.adobe.com then follow the steps 1-4.

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues...

Andy Edwards


Return to posts index

Andy Edwards
Re: Cs6 cc installation issues
on Jul 19, 2013 at 9:43:17 pm

Ron,

Just following up: The procedures they wanted me to try worked….. for one day. Now I fire it up and the same issue crops up. I am so fed up with this issue and have talked to tech support for days. Adobe Creative Cloud has a licensing issue that is not being solved!! I was testing for teams, but now I think I'll just go back to individual seat that used to work. What s Cluster Cloud this is.

Andy Edwards


Return to posts index

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
© 2017 CreativeCOW.net All Rights Reserved
[TOP]