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Installing CS6 - licensing/authenticaion/validation issues

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Jaeson Jrakman
Installing CS6 - licensing/authenticaion/validation issues
on Feb 26, 2015 at 12:18:51 pm
Last Edited By Jaeson Jrakman on Feb 26, 2015 at 12:19:25 pm

Hello,

I recently purchased a legitimate copy of CS6 Web and Design Premium from a reputable seller, and am having the same problems.

When I put the serial code number in, I get an error message telling me that I'm not connected to the internet. I'm attaching a screencap of the error message.

I've disabled my virus software, and I still get the same message after hitting the retry button.

When I open the software, it tells me that I have to validate the software or it will stop working in 7 days.

When I hit validate, it tells me that I'm not connected to the internet, even though I'm sending and receiving emails routinely.

I've attempted to follow the directions on this page:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issue...

But they don't seem to help much. When I reach step two,"Check your hosts file", I can see both logos, however when I go to this site, https://lm.licenses.adobe.com/gdf/status.jsp , it tells me that the web page is not available. This happens in all of my browsers, including a browser that I keep "extension free."

I tried to reset the host file, but my computer won't allow me to do it, telling me that I need administrator permissions, even though I'm the only one using my laptop. I tried to follow a work around for that by right clicking on wordpad and opening as administrator, but that too didn't work still telling me that I need permissions as an administrator.

So I've opted to register offline, with a request and activation code.

I opt to validate it offline. I get a request code, and copy and past that and the serial number into the "get activation code" page, I get the activation code and past that into CS6.

Here's the frustrating part. It tells me that it was a success, that my software serial number has been validated, but then a new window opens up asking me to validate the software again, essentially starting the process all over again.

Can anyone tell me what I might be doing wrong?

Thanks in advance for any help anyone can give.


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Jaeson Jrakman
Re: Installing CS6 - licensing/authenticaion/validation issues
on Feb 26, 2015 at 3:54:15 pm
Last Edited By Jaeson Jrakman on Feb 26, 2015 at 3:56:49 pm

I also found these instructions,

https://forums.adobe.com/message/4409509

But what if you have more than one browser? I use IE, Firefox, Chrome, Opera, Safari, and even Netscape on my computer.

Also these instructions look like they're for Windows XP, and I have windows 7 on one computer and Windows 8 on another.


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Kevin Monahan
Re: Installing CS6 - licensing/authenticaion/validation issues
on Mar 2, 2015 at 4:37:36 pm

Hi Jaeson,
Sorry you're having trouble with the installation process. The link you posted above is for the Downloading, Installing, and Setting Up forum. Feel free to create a post there for help from our staff and/or experts.

If you still have trouble, contact support: https://helpx.adobe.com/contact.html
If agents do not want to support a CS6 issue, please tell them that it is for installation, which is still supported.

If you continue to have any problems, please PM me on this page: https://forums.adobe.com/people/Kevin-Monahan

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!


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Jaeson Jrakman
Re: Installing CS6 - licensing/authenticaion/validation issues
on Mar 2, 2015 at 5:30:17 pm

Thank you very much. I may likely do that over the next few days.


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Jaeson Jrakman
Re: Installing CS6 - licensing/authenticaion/validation issues
on Mar 2, 2015 at 5:41:01 pm

Oh, also, I've already added to an existing thread at adobe.com

https://forums.adobe.com/thread/1424342


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Jaeson Jrakman
Re: Installing CS6 - licensing/authenticaion/validation issues
on Feb 26, 2015 at 5:28:36 pm

So I was able to delete the relevant lines from the host file, by opening it with wordpad run as an administrator.

After deleting the relevant lines in the host file, I'm still getting the same problem.

First when I start up a program in the suite, I've been starting up Photoshop, I get this first prompt:

http://i61.tinypic.com/30bd1z6.jpg

If I hit validate, I get this prompt:

http://i58.tinypic.com/oauiz8.jpg

If I hit retry, it just keeps sending me back to this prompt. So I use Task Manager to close out of it.

I then reopen Photoshop and get this prompt:

http://i61.tinypic.com/30bd1z6.jpg

I click on "HJaving trouble connecting to the internet?"

So I go through the "offline" method of validation. It asks me for a request cpode, I place that and the serial number into the website, the website then gives me an activation code, I plug that into the software, and it gives me a activation complete prompt:

http://i61.tinypic.com/qs71hu.jpg

But when I hit the launch button, it brings me right back to this:

http://i58.tinypic.com/oauiz8.jpg

Basically starting me over from scratch.


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Gary Huff
Re: Installing CS6 - licensing/authenticaion/validation issues
on Feb 28, 2015 at 4:05:39 pm

[Jaeson Jrakman] "So I was able to delete the relevant lines from the host file, by opening it with wordpad run as an administrator."

Tricky going from the pirated Adobe software to the legitimate Adobe software. Probably need to uninstall everything and try again.

Plus you probably have to reboot after making changes to the host file.


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Jaeson Jrakman
Re: Installing CS6 - licensing/authenticaion/validation issues
on Feb 28, 2015 at 10:01:13 pm

I've had others tell me that there might be "authentication blockers" due to a previous pirated version of Adobe on the machine.

But this is a new laptop, purchased from Best Buy. No adobe software, pirated or otherwise was installed on this machine previous to purchase, that I'm aware of.

I did download and install a trial of Photoshop CC, but I didn't care for it so I went the CS6 route instead.

So I'm not sure that this is a solution. But thanks anyway!


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Gary Huff
Re: Installing CS6 - licensing/authenticaion/validation issues
on Mar 1, 2015 at 3:40:19 am

[Jaeson Jrakman] "So I'm not sure that this is a solution. But thanks anyway!"

Then how did Adobe servers end up blocked in your hosts file?


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Jaeson Jrakman
Re: Installing CS6 - licensing/authenticaion/validation issues
on Mar 1, 2015 at 1:58:47 pm

That's a question for someone more tech savvy than myself. I really just know how to use the software, and not much of anything else.


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Gary Huff
Re: Installing CS6 - licensing/authenticaion/validation issues
on Mar 4, 2015 at 2:16:12 am

[Jaeson Jrakman] "That's a question for someone more tech savvy than myself."

If you want to claim that Adobe servers were blocked by unknown parties on a new laptop you bought at Best Buy, then you should return it pronto.


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Jaeson Jrakman
Re: Installing CS6 - licensing/authenticaion/validation issues
on Mar 4, 2015 at 2:25:23 am
Last Edited By Jaeson Jrakman on Mar 4, 2015 at 2:28:50 am

It's interesting that you should mention this now.

Turns out, all I needed to do was run the CC cleaner.

https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-pro...

Now it works.

But thanks for your friendly accusations anyway.


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Gary Huff
Re: Installing CS6 - licensing/authenticaion/validation issues
on Mar 4, 2015 at 1:27:43 pm
Last Edited By Gary Huff on Mar 4, 2015 at 2:51:24 pm

[Jaeson Jrakman] "But thanks for your friendly accusations anyway."

If you purchased a brand new laptop with these entries being in it, then you should return the laptop, pronto. You don't know what else has been tampered with.

If you don't, then I would have to surmise you know that the laptop wasn't messed with before you purchased it and that you are aware of how those host entries got added to your system. It's as plain as that.


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Jaeson Jrakman
Re: Installing CS6 - licensing/authenticaion/validation issues
on Mar 4, 2015 at 3:48:57 pm
Last Edited By Jaeson Jrakman on Mar 4, 2015 at 4:19:40 pm

As I stated previously, I had installed a trial version of CC Photoshop.

Running CC cleaner took care of what apparently is a common issue with regards to this.

CS6 now installs just fine.

Why continue to hyperventilate over what has been proven to be a purely imaginary hypothetical?

Have you ever thought of counseling, or perhaps Valium? Maybe just decaf might do the trick.


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Gary Huff
Re: Installing CS6 - licensing/authenticaion/validation issues
on Mar 5, 2015 at 5:11:44 am

[Jaeson Jrakman] "Why continue to hyperventilate over what has been proven to be a purely imaginary hypothetical? Have you ever thought of counseling, or perhaps Valium? Maybe just decaf might do the trick."

Puzzling that you seem unconcerned, and apparently flippant, that your "brand new" laptop has apparently been previously used.

I would be more concerned that perhaps something more had been installed on it rather than wondering what insults I could throw at someone.


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