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Creative Cloud Sync Not Working

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Gerald Goldman
Creative Cloud Sync Not Working
on May 16, 2013 at 8:29:40 pm

I was notified by Adobe to update to a new version of CC Connection. Ever since I did this I am not able to sync files. The toolbar cloud is grey (not being poetic) and I get the message, "Unable to connect to the Creative Cloud."

The only thing that seems to be affected is file syncing, but who knows, maybe I'm not due yet for authentication.

The application manager seems to work and I can access CC and my files with a web browser.

The Adobe forums don't have any solutions that have worked for me and seem to be filled with others having the same issue.

Does anyone know a solution to this problem?

It's a shame, I was getting used to using it for syncing projects at home and in the office.

Thanks.

Gerald Goldman
Director of Post Production
Grace Creek Media
http://www.gracecreek.com
http://www.sportskool.com


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Kevin Monahan
Re: Creative Cloud Sync Not Working
on May 16, 2013 at 10:29:12 pm

[Gerald Goldman] "I was notified by Adobe to update to a new version of CC Connection. Ever since I did this I am not able to sync files."

We know about the issue and are working on it. Only sync is not available at this time, all else is functioning normally.

Here's the official word:

Creative Cloud file sync services are currently unavailable. We're
working to restore service as soon as possible. To disable these error
alerts you can Turn Sync Off or Quit Creative Cloud Connection.

You can always find the current status of Creative Cloud at:
http://status.creativecloud.com

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!


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Gerald Goldman
Re: Creative Cloud Sync Not Working
on May 17, 2013 at 12:04:49 am

Good to know.

Thanks for the info.

Gerald Goldman
Director of Post Production
Grace Creek Media
http://www.gracecreek.com
http://www.sportskool.com


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James Taylor
Re: Creative Cloud Sync Not Working
on May 18, 2013 at 12:45:21 am

This does not seem like a good time for this to happen.

JT


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Aindreas Gallagher
Re: Creative Cloud Sync Not Working
on May 20, 2013 at 10:25:45 pm

right sure -

http://forums.creativecow.net/readpost/3/941301

hows that problem coming along? you could be forgiven for thinking that this is turning into a complete mess.

http://vimeo.com/user1590967/videos http://www.ogallchoir.net promo producer/editor.grading/motion graphics


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Kevin Monahan
Re: Creative Cloud Sync Not Working
on May 21, 2013 at 2:26:45 am

[Aindreas Gallagher] "hows that problem coming along? you could be forgiven for thinking that this is turning into a complete mess."

Hi Aindreas,
As I mentioned in the other forum, this is a Premiere Pro activation related issue. We're working on it.

Also, there is a protocol you must follow when activating a new computer when you've already got other activations running. I'll see if I can find more details on that and create a doc or blog post.

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!


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