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Unable to open media

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James Hoppe
Unable to open media
on Sep 11, 2014 at 3:08:44 pm

One of our users has an issue in Premiere Pro CC when opening SOME media files. If she disables the Cloud portion of the software the files open properly. Windows 7 Pro, the latest version of CC and Facilis media storage. Any ideas? Here is a screenshot:


James Hoppe
WILX-TV
Engineering


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Todd Kopriva
Re: Unable to open media
on Sep 11, 2014 at 3:50:08 pm

I recommend posting Premiere Pro questions in the Premiere Pro forum, not this barely-trafficked general forum.

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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James Hoppe
Re: Unable to open media
on Sep 11, 2014 at 4:29:41 pm

I'll copy it there, I posted it HERE because it's the "Creative Cloud" portion of the suite that seems to be causing the problem

James Hoppe
WILX-TV
Engineering


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