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Encore CS6 is asking for a serial number

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Greg Jones
Encore CS6 is asking for a serial number
on Apr 23, 2014 at 5:40:17 pm

I've had the Creative Cloud for a couple of years now. For the most part I'm pretty happy with it. Today I attempted to launch Encore CS6 and it asked me for a Serial Number. Not really sure what to enter as you don't get a serial number with Creative Cloud. Anyone else experience this? Solutions?

Greg Jones
D7,Inc.


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Kevin Monahan
Re: Encore CS6 is asking for a serial number
on Apr 23, 2014 at 9:36:32 pm

Hi Greg,
Uninstall Premiere Pro CS6 and then download it once more from the Creative Cloud application. That should solve the issue.

If not, check out this forum post: http://forums.adobe.com/message/6303289#6303289

If these things don't work, please let me know.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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