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Download error trying to download Apps

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Carlos Cuellar
Download error trying to download Apps
on Oct 23, 2013 at 9:31:38 pm

I have un-installed and re-installed Creative Cloud 3 times.
I have gone to the library folder and renamed the OOBE folder as was written in the Adobe help forum.
And I still cannot download any apps. I keep getting the error - contact customer support.
Which has been no help.
Does anyone have any suggestions?
Thanks!


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Todd Kopriva
Re: Download error trying to download Apps
on Oct 26, 2013 at 2:31:40 am

Is this still not working for you?

Here is the best place to go with Creative Cloud issues:
http://forums.adobe.com/community/creative_cloud

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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Carlos Cuellar
Re: Download error trying to download Apps
on Oct 27, 2013 at 9:57:12 pm

Thanks but I already searched there. I tried uninstalling creative cloud, restarting the computer and ran Adobe cleaner and it still does not work. Now I don't have any apps.
Anyone out there have any ideas?



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Todd Kopriva
Re: Download error trying to download Apps
on Oct 27, 2013 at 11:07:01 pm

> Thanks but I already searched there.


Don't just search there; ask there. That's where the Adobe Technical Support staff who specialize in this area are.

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
---------------------------------------------------------------------------------------------------------


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Carlos Cuellar
Re: Download error trying to download Apps
on Oct 28, 2013 at 12:12:34 pm

Thanks. I will try again. I was on a chat with Adobe for 1 hour last night and I had to go off line as I do not have time available to get help for a product I pay for every month. I have spent 5 hours on this around my work schedule.
VERY FRUSTRATING!!!



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Susan Dempster
Re: Download error trying to download Apps
on May 2, 2014 at 5:55:14 pm

Did you ever find a solution? I would love to hear what it was if so. I'm having a similar issue but the Adobe forums are down right now due to system upgrades....


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